Customer.guru Net Promoter NPS , 195 reviews

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4% of ratings are 3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

January 17, 2018

decent, easy to use. a little too pricey though.

Kames Boutique
United States
8 months using the app
April 3, 2020

PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up

Tropicfeel
Spain
7 months using the app
January 19, 2018

still trying to get around it

Daniis Delights
United Kingdom
4 months using the app
April 12, 2017

I like the app but I thought the survey was sheduled for tomorrow but it went live right away for some reason. Also, the email I supplied for replys didn't take. We are getting replies, but on the wrong email address.

Caribbean Spice Belize
United States
3 months using the app
December 1, 2017

Good app, but the price is very high

E Bridge Shop
Brazil
2 months using the app
Edited June 20, 2020

Expensive
and why do I have to do 100 characters?
and why do I have to do 100 characters?
and why do I have to do 100 characters?

Avino
United Kingdom
About 1 month using the app
August 7, 2017

Great app. The only reason I can't give it 5 stars is the price. It would be better if there were a pricing tier between the free level and the USD50/month for 1,000 surveys.

Pump Hair Products
Australia
About 18 hours using the app
1
1