Customer.guru Net Promoter NPS , 195 reviews

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4% of ratings are 3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

April 11, 2017

Good product and customer service is responsive and helpful.

Unspoken Fashion
United States
About 1 year using the app
Edited December 9, 2020

easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature

Summerboard
United States
About 1 year using the app
July 3, 2017

So far, so good! Thanks! I signed up.

Dentaljewels
South Africa
11 months using the app
December 13, 2017

couldn't able to download customer list

Ekamonline
India
9 months using the app
February 2, 2018

TOP DU TOP SA PERMET DE SAVOIR CES PRODUIT

Aplv Boutique
France
9 months using the app
May 30, 2018

We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.

Terracure
Israel
8 months using the app
March 7, 2017

Giving it a 4 so far. Great communication, want to see how the APP benefits the business

Kuvu
Canada
7 months using the app
April 2, 2019

I like the simplicity. The only think is missing that the merchant cannot respond directly to the detractor so it is visible.

Polka Dot Bra
Canada
5 months using the app
October 3, 2017

Works just fine. Surveys are sent out instantly and I usually get them all back. I just wish there was a way to post the reviews on Facebook.

Tis So Sweet Bakery
United States
5 months using the app
December 28, 2017

It works well but I wish it was more customizable for how its displayed on my website.

Tiger Pro
United States
5 months using the app
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