Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

by Customer.guru

Survey Net Promoter Score, get testimonials & product reviews

4.7 of 5 stars(158 reviews)

Installed within 30 seconds

Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.

10x more responses

Get 10x more responses on average thanks to smart follow-ups and A/B tested copy and design.

Product reviews & Testimonials

Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.


About Customer.guru Net Promoter NPS

INSTALL WITHIN 30 SECONDS

Fully responsive surveys working great on every device. Works with Shopify POS.

GET 10x MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY

Extensively A/B-tested email subject line and layout getting you the most responses.

Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.

Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.

EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE

Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.

UNDERSTAND YOUR CUSTOMERS WITH AUTOMATICALLY GENERATED REPORTS

How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.

IMPROVE MARKETING AND CUSTOMER COMMUNICATION

Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.

Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.

GET MORE FACEBOOK, TWITTER or INSTAGRAM FOLLOWERS

Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.

WHY NPS? THE NET PROMOTER SCORE FORMULA

"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review

NPS, customer loyalty metric introduced by Harvard Business Review in 2003, has been widely adopted by more than two- thirds of Fortune 1000 companies. The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.

Free trial included. Any questions? Let us know at hello@customer.guru.

Integrates with

  • zapier,
  • slack,
  • google analytics,
  • facebook ads,
  • desk,
  • zendesk

Media gallery

Support

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month

  • designed for Shopify PLUS

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 158 reviews

  • 5 of 5 stars
    81% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    1% of ratings are 1 stars
    (2)

Most recent reviews

boobam

Simple and efficient! It is a great tool to measure customer satisfaction and be create reactive customer service with dissatisfied customers. Also a good way to measure the brand sustainability.

AllSource Screening Solutions

Nice way to receive reviews and allows you to have your testimonials posted right on your website. Don't understand the star score, we have all but 2 10/10 ratings but it says 3/5 stars?

Polka Dot Bra

I like the simplicity. The only think is missing that the merchant cannot respond directly to the detractor so it is visible.