Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

K dispozici je bezplatný plán
Hodnocení (4,5)
Recenze
Vývojář

O této aplikaci

Uvedena

31. srpen 2016

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. více
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Cena

Free

Zdarma

  • survey up-to 5 users per month

Hobbyist

$50/měsíc

  • survey up-to 1,000 users per month

Small Business

$150/měsíc

  • survey up-to 5,000 users per month

Advanced

$250/měsíc

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

Zdarma

  • survey up-to 5 users per month

Hobbyist

$50/měsíc

  • survey up-to 1,000 users per month

Small Business

$150/měsíc

  • survey up-to 5,000 users per month

Advanced

$250/měsíc

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Počet recenzí: 195

Celkové hodnocení
4,5
Počty podle úrovně hodnocení
  • 79 % hodnocení s 5 hvězdami
  • 13 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
12. červen 2023

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
Spojené státy
Doba používání aplikace: Více než rokem
27. březen 2017

Excellent customer service and support team!!

Bevybar
Argentina
Doba používání aplikace: Téměř 7 roky
3. duben 2017

Great customer service! The app is very easy to set up and use.

Graphenea
Španělsko
Doba používání aplikace: Více než 6 roky
25. duben 2017

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

Green Pebble
Spojené království
Doba používání aplikace: Více než 6 roky
23. květen 2017

Great app, Simple and powerful.

Telebroad
Spojené státy
Doba používání aplikace: Asi 6 roky

O této aplikaci

Uvedena

31. srpen 2016

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

zapier, slack, google analytics, facebook ads, desk, zendesk

Vytvořeno partnerem Customer.guru

Informace o partnerovi Customer.guru

Průměrné hodnocení: 4,5

Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 7

Sepapaja 6, Tallinn, 15551, EE

Podpora

Poslat zprávu

+420731787936

hello@customer.guru

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

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