Customer.guru Net Promoter NPS
Galleri med udvalgte billeder
Om denne app
Lanceret
31. august 2016
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Kundeanalyser , ProduktanmeldelserFungerer sammen med
zapier, slack, google analytics, facebook ads, desk, zendeskSpor segmenteret kundetilfredshed med Net Promoter Score-baserede undersøgelser
Se hvordan dine kunder er tilfredse afhængigt af det produkt, de bestilte, datoen for deres første køb (Jul? Black Friday?), antallet af ordrer de har placeret hos dig, deres geografiske placering og andre. Opdag tendenser i dine kunders meninger.
- Installation tager 30 sekunder
- Radikalt flere undersøgelsesrespons takket være smarte opfølgninger
- Indlejre testimonials og anmeldelser
Indeholder maskinoversat tekst
Priser
Gratis
Gratis
- undersøg op-til 5 brugere per måned
Hobbyist
$50 om måneden
- undersøg op-til 1.000 brugere per måned
Lille virksomhed
$150 om måneden
- undersøg op-til 5.000 brugere per måned
Avanceret
$250 om måneden
- undersøg op-til 10.000 brugere per måned
- designet til Shopify PLUS
Gratis
Gratis
- undersøg op-til 5 brugere per måned
Hobbyist
$50 om måneden
- undersøg op-til 1.000 brugere per måned
Lille virksomhed
$150 om måneden
- undersøg op-til 5.000 brugere per måned
Avanceret
$250 om måneden
- undersøg op-til 10.000 brugere per måned
- designet til Shopify PLUS
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
195 anmeldelser
Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
Excellent customer service and support team!!
Great customer service! The app is very easy to set up and use.
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
Om denne app
Lanceret
31. august 2016
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Kundeanalyser , ProduktanmeldelserFungerer sammen med
zapier, slack, google analytics, facebook ads, desk, zendeskUdviklet af Customer.guru
Om Customer.guru
4,5 i gennemsnitlig bedømmelse
7 års erfaring med at udvikle apps til Shopify App Store
Sepapaja 6, Tallinn, 15551, EE
Support
Skriv en besked+420731787936
hello@customer.guru