Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Piano gratuito disponibile
Valutazione (4,5)
Recensioni
Sviluppatore

Informazioni sull’app

Lanciata

31 agosto 2016

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. altro
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Prezzi

Free

Gratis

  • survey up-to 5 users per month

Hobbyist

$50/mese

  • survey up-to 1,000 users per month

Small Business

$150/mese

  • survey up-to 5,000 users per month

Advanced

$250/mese

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

Gratis

  • survey up-to 5 users per month

Hobbyist

$50/mese

  • survey up-to 1,000 users per month

Small Business

$150/mese

  • survey up-to 5,000 users per month

Advanced

$250/mese

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

195 recensioni

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 79% delle recensioni ha 5 stelle
  • Il 13% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
12 giugno 2023

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
Stati Uniti
Oltre un anno di utilizzo dell’app
27 marzo 2017

Excellent customer service and support team!!

Bevybar
Argentina
Quasi 7 anni di utilizzo dell’app
3 aprile 2017

Great customer service! The app is very easy to set up and use.

Graphenea
Spagna
Oltre 6 anni di utilizzo dell’app
25 aprile 2017

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

Green Pebble
Regno Unito
Oltre 6 anni di utilizzo dell’app
23 maggio 2017

Great app, Simple and powerful.

Telebroad
Stati Uniti
Circa 6 anni di utilizzo dell’app

Informazioni sull’app

Lanciata

31 agosto 2016

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

zapier, slack, google analytics, facebook ads, desk, zendesk

Sviluppata da Customer.guru

Informazioni su Customer.guru

Valutazione media: 4,5

Crea app per lo Shopify App Store da 7 anni

Sepapaja 6, Tallinn, 15551, EE

Assistenza

Invia un messaggio

+420731787936

hello@customer.guru

Questo sviluppatore non offre assistenza diretta in Italiano.

Altre app come questa

5,0 stelle su 5 25566 recensioni totali Piano gratuito disponibile
Product reviews with photos & videos for social proof & SEO
Built for Shopify
4,9 stelle su 5 17715 recensioni totali Prova gratuita di 14 giorni
Product reviews with photos and videos, referrals, and upsells
Built for Shopify
4,6 stelle su 5 554 recensioni totali Gratis
Import reviews from AliExpress for your dropshipping products