Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

無料プランあり
評価 (4.5)
レビュー
開発者

このアプリについて

公開日

2016年8月31日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. さらに表示する
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

価格設定

Free

無料

  • survey up-to 5 users per month

Hobbyist

$50/月

  • survey up-to 1,000 users per month

Small Business

$150/月

  • survey up-to 5,000 users per month

Advanced

$250/月

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

無料

  • survey up-to 5 users per month

Hobbyist

$50/月

  • survey up-to 1,000 users per month

Small Business

$150/月

  • survey up-to 5,000 users per month

Advanced

$250/月

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

195件のレビュー

総合評価
4.5
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の13%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の2%は1つ星です
2023年6月12日

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
アメリカ合衆国
アプリの使用期間:1年以上
2017年3月27日

Excellent customer service and support team!!

Bevybar
アルゼンチン
アプリの使用期間:7年弱
2017年4月3日

Great customer service! The app is very easy to set up and use.

Graphenea
スペイン
アプリの使用期間:6年以上
2017年4月25日

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

Green Pebble
イギリス
アプリの使用期間:6年以上
2017年5月23日

Great app, Simple and powerful.

Telebroad
アメリカ合衆国
アプリの使用期間:約6年

このアプリについて

公開日

2016年8月31日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

zapier, slack, google analytics, facebook ads, desk, zendesk

開発者:Customer.guru

Customer.guruの詳細情報

平均評価:4.5

Shopify App Store向けのアプリ構築経験:7年

Sepapaja 6, Tallinn, 15551, EE

サポート

メッセージを送信

+420731787936

hello@customer.guru

この開発者は日本語での直接的なサポートを提供していません。

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