Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

무료 플랜 사용 가능
평점(4.5)
리뷰
개발자

앱 소개

출시됨

2016년 8월 31일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. 더 보기
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

요금제

Free

무료

  • survey up-to 5 users per month

Hobbyist

월 $50

  • survey up-to 1,000 users per month

Small Business

월 $150

  • survey up-to 5,000 users per month

Advanced

월 $250

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

무료

  • survey up-to 5 users per month

Hobbyist

월 $50

  • survey up-to 1,000 users per month

Small Business

월 $150

  • survey up-to 5,000 users per month

Advanced

월 $250

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 195개

전체 평점
4.5
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 13%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 6월 12일

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
미국
앱 사용 기간 1년 초과
2017년 3월 27일

Excellent customer service and support team!!

Bevybar
아르헨티나
앱 사용 기간 거의 7년
2017년 4월 3일

Great customer service! The app is very easy to set up and use.

Graphenea
스페인
앱 사용 기간 6년 초과
2017년 4월 25일

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

Green Pebble
영국
앱 사용 기간 6년 초과
2017년 5월 23일

Great app, Simple and powerful.

Telebroad
미국
앱 사용 기간 대략 6년

앱 소개

출시됨

2016년 8월 31일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

zapier, slack, google analytics, facebook ads, desk, zendesk

Customer.guru 제공

Customer.guru 정보

평점 4.5

Shopify 앱스토어용 앱 빌드 경력 7년

Sepapaja 6, Tallinn, 15551, EE

지원

메시지 보내기

+420731787936

hello@customer.guru

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

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