Customer.guru Net Promoter NPS
Galerij met uitgelichte afbeeldingen
Over deze app
Geïntroduceerd
31 augustus 2016
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Klanten-analytics , ProductrecensiesWerkt met
zapier, slack, google analytics, facebook ads, desk, zendeskVolg gesegmenteerde klanttevredenheid met op Net Promoter Score gebaseerde enquêtes
Zie hoe tevreden uw klanten zijn, afhankelijk van het product dat ze hebben besteld, de datum van hun eerste aankoop (Kerstmis? Black Friday?), het aantal bestellingen dat ze bij u hebben geplaatst, hun geografische locatie en anderen. Ontdek trends in de meningen van uw klanten.
- Installatie duurt 30 seconden
- Radicaal meer enquêtereacties dankzij slimme opvolging
- Inbed testimonials en beoordelingen
Bevat automatisch vertaalde tekst
Prijs
Gratis
Gratis
- enquête tot 5 gebruikers per maand
Hobbyist
$50/maand
- enquête tot 1.000 gebruikers per maand
Klein Bedrijf
$150/maand
- enquête tot 5.000 gebruikers per maand
Geavanceerd
$250/maand
- enquête tot 10.000 gebruikers per maand
- ontworpen voor Shopify PLUS
Gratis
Gratis
- enquête tot 5 gebruikers per maand
Hobbyist
$50/maand
- enquête tot 1.000 gebruikers per maand
Klein Bedrijf
$150/maand
- enquête tot 5.000 gebruikers per maand
Geavanceerd
$250/maand
- enquête tot 10.000 gebruikers per maand
- ontworpen voor Shopify PLUS
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
195 recensies
Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
Excellent customer service and support team!!
Great customer service! The app is very easy to set up and use.
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
Over deze app
Geïntroduceerd
31 augustus 2016
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Klanten-analytics , ProductrecensiesWerkt met
zapier, slack, google analytics, facebook ads, desk, zendeskGemaakt door Customer.guru
Over Customer.guru
Gemiddelde score: 4,5
7 jaar ervaring bij het maken van apps voor de Shopify App Store
Sepapaja 6, Tallinn, 15551, EE
Ondersteuning
Stuur een bericht+420731787936
hello@customer.guru