Customer.guru Net Promoter NPS

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

This app is great.
I like the fact that it is simple to use and I can have my reviews on my website. I really enjoy receiving feedback from my customers.
Once you set it up you don’t have to worry about it.

We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company.

A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us