Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

da Customer.guru

Survey Net Promoter Score, get testimonials & product reviews

4.7 de 5 estrelas(190 avaliação)

Installed within 30 seconds

Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.

10x more responses

Get 10x more responses on average thanks to smart follow-ups and A/B tested copy and design.

Product reviews & Testimonials

Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.


Sobre Customer.guru Net Promoter NPS

INSTALL WITHIN 30 SECONDS

Fully responsive surveys working great on every device. Works with Shopify POS.

GET 10x MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY

Extensively A/B-tested email subject line and layout getting you the most responses.

Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.

Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.

EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE

Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.

UNDERSTAND YOUR CUSTOMERS WITH AUTOMATICALLY GENERATED REPORTS

How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.

IMPROVE MARKETING AND CUSTOMER COMMUNICATION

Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.

Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.

GET MORE FACEBOOK, TWITTER or INSTAGRAM FOLLOWERS

Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.

WHY NPS? THE NET PROMOTER SCORE FORMULA

"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review

NPS, customer loyalty metric introduced by Harvard Business Review in 2003, has been widely adopted by more than two- thirds of Fortune 1000 companies. The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.

Free trial included. Any questions? Let us know at hello@customer.guru.

Integração com

  • zapier,
  • slack,
  • google analytics,
  • facebook ads,
  • desk,
  • zendesk

Galeria de mídia

Atendimento

Free

Grátis

  • survey up-to 5 users per month

Hobbyist

$50/mês

  • survey up-to 1,000 users per month

Small Business

$150/mês

  • survey up-to 5,000 users per month

Advanced

$250/mês

  • survey up-to 10,000 users per month

  • designed for Shopify PLUS

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.7 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    81% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    13% das avaliações são de 4 estrelas
  • 3 de 5 estrelas
    4% das avaliações são de 3 estrelas
    (7)
  • 2 de 5 estrelas
    1% das avaliações são de 2 estrelas
    (2)
  • 1 de 5 estrelas
    2% das avaliações são de 1 estrelas
    (3)

Avaliações mais recentes

BossyBeat

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com

the-brands-club

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

blanketfort

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design