Customer.guru Net Promoter NPS
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Om appen
Lansering
31 augusti 2016
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
Kundanalyser , ProduktomdömenFungerar med
zapier, slack, google analytics, facebook ads, desk, zendeskSpåra segmenterad kundtillfredsställelse med Net Promoter Score-baserade undersökningar
Se hur dina kunder är nöjda beroende på den produkt de beställde, datumet för deras första köp (Jul? Black Friday?), antalet beställningar de lagt hos dig, deras geografiska plats och andra. Upptäck trender i dina kunders åsikter.
- Installation tar 30 sekunder
- Radikalt fler undersökningssvar tack vare smarta uppföljningar
- Bädda in vittnesmål och recensioner
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Priser
Gratis
Gratis
- undersök upp till 5 användare per månad
Hobbyist
$50/månad
- undersök upp till 1 000 användare per månad
Småföretag
$150/månad
- undersök upp till 5 000 användare per månad
Avancerad
$250/månad
- undersök upp till 10 000 användare per månad
- designad för Shopify PLUS
Gratis
Gratis
- undersök upp till 5 användare per månad
Hobbyist
$50/månad
- undersök upp till 1 000 användare per månad
Småföretag
$150/månad
- undersök upp till 5 000 användare per månad
Avancerad
$250/månad
- undersök upp till 10 000 användare per månad
- designad för Shopify PLUS
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
195 recensioner
Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Excellent customer service and support team!!
Great customer service! The app is very easy to set up and use.
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
Great app, Simple and powerful.
Om appen
Lansering
31 augusti 2016
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
Kundanalyser , ProduktomdömenFungerar med
zapier, slack, google analytics, facebook ads, desk, zendeskSkapad av Customer.guru
Om Customer.guru
4,5 i genomsnittligt betyg
Har skapat appar för Shopifys appbutik i 7 år
Sepapaja 6, Tallinn, 15551, EE
Support
Skicka ett meddelande+420731787936
hello@customer.guru