Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

提供免费套餐
评分(4.5)
评论
开发人员

关于此应用

推出日期

2016年8月31日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

zapier, slack, google analytics, facebook ads, desk, zendesk

通过基于净推广者得分的调查跟踪分段客户满意度

根据客户订购的产品,他们首次购买的日期(圣诞节?黑色星期五?),他们与您下的订单数量,他们的地理位置等因素,看看您的客户满意度如何。发现您的客户意见的趋势。

根据客户订购的产品,他们首次购买的日期(圣诞节?黑色星期五?),他们与您下的订单数量,他们的地理位置等因素,看看您的客户满意度如何。发现您的客户意见的趋势。 更多
  • 安装只需30秒
  • 由于智能跟进,调查反馈大大增加
  • 嵌入推荐语和评论

包含自动翻译的文本

显示原文

定价

免费

免费

  • 每月调查最多5个用户

业余爱好者

$50 /月

  • 每月调查最多1,000个用户

小型企业

$150 /月

  • 每月调查最多5,000个用户

高级

$250 /月

  • 每月调查最多10,000个用户
  • 专为Shopify PLUS设计

免费

免费

  • 每月调查最多5个用户

业余爱好者

$50 /月

  • 每月调查最多1,000个用户

小型企业

$150 /月

  • 每月调查最多5,000个用户

高级

$250 /月

  • 每月调查最多10,000个用户
  • 专为Shopify PLUS设计

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

195 条评论

整体评分
4.5
每个评分等级的数量
  • 79% 的评分是 5 星
  • 13% 的评分是 4 星
  • 4% 的评分是 3 星
  • 2% 的评分是 2 星
  • 2% 的评分是 1 星
2023年6月12日

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
美国
1年多 人在使用应用
2017年3月14日

Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.

Arriveclothing
美国
7年多 人在使用应用
2017年3月27日

Excellent customer service and support team!!

Bevybar
阿根廷
接近7年 人在使用应用
2017年4月3日

Great customer service! The app is very easy to set up and use.

Graphenea
西班牙
6年多 人在使用应用
2017年4月25日

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

Green Pebble
英国
6年多 人在使用应用

关于此应用

推出日期

2016年8月31日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

zapier, slack, google analytics, facebook ads, desk, zendesk

由 Customer.guru 开发

关于 Customer.guru

平均评分 4.5

在为 Shopify 应用商店开发应用方面有 7 年的经验

Sepapaja 6, Tallinn, 15551, EE

支持

发送消息

+420731787936

hello@customer.guru

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