Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

開發者:Customer.guru

Survey Net Promoter Score, get testimonials & product reviews

4.7 5 顆星(192 評論)

Installed within 30 seconds

Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.

10x more responses

Get 10x more responses on average thanks to smart follow-ups and A/B tested copy and design.

Product reviews & Testimonials

Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.


有關 Customer.guru Net Promoter NPS

INSTALL WITHIN 30 SECONDS

Fully responsive surveys working great on every device. Works with Shopify POS.

GET 10x MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY

Extensively A/B-tested email subject line and layout getting you the most responses.

Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.

Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.

EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE

Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.

UNDERSTAND YOUR CUSTOMERS WITH AUTOMATICALLY GENERATED REPORTS

How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.

IMPROVE MARKETING AND CUSTOMER COMMUNICATION

Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.

Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.

GET MORE FACEBOOK, TWITTER or INSTAGRAM FOLLOWERS

Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.

WHY NPS? THE NET PROMOTER SCORE FORMULA

"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review

NPS, customer loyalty metric introduced by Harvard Business Review in 2003, has been widely adopted by more than two- thirds of Fortune 1000 companies. The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.

Free trial included. Any questions? Let us know at hello@customer.guru.

整合對象:

  • zapier,
  • slack,
  • google analytics,
  • facebook ads,
  • desk,
  • zendesk

媒體庫

支援

Free

免費

  • survey up-to 5 users per month

Hobbyist

每月 $50

  • survey up-to 1,000 users per month

Small Business

每月 $150

  • survey up-to 5,000 users per month

Advanced

每月 $250

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

* 所有費用均以美元計收。 定期費用接按照 30 天為週期收費,包括每月收費或依據使用量收費。

4.7 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    80% 的評等為 5 顆星
  • 4 5 顆星
    14% 的評等為 4 顆星
  • 3 5 顆星
    4% 的評等為 3 顆星
    (7)
  • 2 5 顆星
    1% 的評等為 2 顆星
    (2)
  • 1 5 顆星
    2% 的評等為 1 顆星
    (3)

最近的評論

Cross Stitch

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Summerboard

easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature

BossyBeat

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com