Customer.guru

Customer.guru

by Customer.guru

Track Customer Satisfaction using Net Promoter Score

4.7 of 5 stars(151 reviews)

Simple survey = more responses

Simple is great.
 Our customers typically see
significantly higher response rates 
than industry standard.

Powerful analytic insights

Analyze your data by looking at 
our automatically generated reports. See segmented customer satisfaction for various customer verticals.

Embed reviews into your store

Embed customer testimonials into your site 
and motivate your visitors
to become your customers.


About Customer.guru

Track segmented customer satisfaction for multiple customer segments. How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made and other characteristics?

Installation takes 3 minutes and everything is fully automated afterwards. Get a significantly higher response rate than the industry standard.

Embed positive customer testimonials into your shop. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction. Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese. Works with Shopify POS.

Featured as a Top-Rated App on Shopify blog

Proven customer loyalty metric: Net Promoter Score ©

"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review

Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies. The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers. Learn from segmented customer satisfaction for various customer verticals

A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.

See how your customers are satisfied depending on:

  • The product they ordered
  • The date of their first purchase (Christmas? Black Friday?)
  • Number of orders they placed with your shop
  • Their geographic location *... and others
  • Discover trends in your customers' opinions.

Get significantly more responses than you see with other tools

Our users typically see significantly higher response rates than the industry standard for complicated customer satisfaction surveys. Our e-mail survey is fully-responsive - it works great in every e-mail client. We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.

Embed positive customer testimonials into your site

Embed one of our widgets directly into your site and show your potential customers how authentically great you are.

Integrates with

  • zapier,
  • slack,
  • google analytics,
  • facebook ads,
  • desk,
  • zendesk

Media gallery

Support

Pricing 10-day free trial

See all pricing options
Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 151 reviews

  • 5 of 5 stars
    81% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    1% of ratings are 1 stars
    (2)

Most recent reviews

CakeFaceSoaping

I love using this app for my business because I get insight from customers that is honest. If they give me a low score, I can reach out easily to fix the issue and when they give me a high score with comments, it's there for everyone to see...encouraging more customers.

Epiq Mexico

Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments.

I hope you can offer a great deal for Shopify customers.

Thanks

Phones Of Steel

Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.