Installed within 30 seconds
Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.
10x more responses
Get 10x more responses on average thanks to smart follow-ups and A/B tested copy and design.
Product reviews & Testimonials
Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.
About Customer.guru Net Promoter NPS
INSTALL WITHIN 30 SECONDS
Fully responsive surveys working great on every device. Works with Shopify POS.
GET 10x MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY
Extensively A/B-tested email subject line and layout getting you the most responses.
Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.
Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.
EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE
Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.
UNDERSTAND YOUR CUSTOMERS WITH AUTOMATICALLY GENERATED REPORTS
How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.
IMPROVE MARKETING AND CUSTOMER COMMUNICATION
Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.
Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.
GET MORE FACEBOOK, TWITTER or INSTAGRAM FOLLOWERS
Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.
WHY NPS? THE NET PROMOTER SCORE FORMULA
"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review
NPS, customer loyalty metric introduced by Harvard Business Review in 2003, has been widely adopted by more than two- thirds of Fortune 1000 companies. The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?
Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.
Free trial included. Any questions? Let us know at firstname.lastname@example.org.
- google analytics,
- facebook ads,
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature