Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Free plan available
Rating (4.6)
Reviews
Developer

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

August 31, 2016

Languages

English

Integrates with

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Pricing

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

194 reviews

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
Edited August 9, 2022

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

NICCE
United Kingdom
Time spent using app: 6 months
July 14, 2021

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

Napier-uk
United Kingdom
Time spent using app: 7 days
January 6, 2021

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Cross Stitch
Pakistan
Time spent using app: About 1 month

About this app

Launched

August 31, 2016

Languages

English

Integrates with

zapier, slack, google analytics, facebook ads, desk, zendesk

Built by Customer.guru

About Customer.guru

4.6 average rating

6 years building apps for the Shopify App Store

Support

Send a message

+420731787936

hello@customer.guru

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