BOLD Custom Pricing: Wholesale

Absolutely awful customer support, we contacted 4 days ago, nobody bothered to help us properly install the app. The app installation completely screwed up the theme and regular customers couldn't put orders through.
We ended up uninstalling this and lost money over it.

Support was fast friendly and helpful! I was having trouble with pricing and they were able to fix my problem in under 10 minutes!

11/5/2018 Update:
I received a call from Harry, Lead at Bold Commerce, on 11/30/2018. He explained that the support team member who worked on the installation of the app on my site's theme had a day off -- so it was unfortunate that they had missed my emails after the installation.

Harry apologized profusely, was very supportive and truly committed to setting things right--no matter what resources it would take. We had discussed, in length, several options on the best resolution options. And at the end of the day, the issue was resolved.

Harry also personally reassured me that they will take all lessons-learned from the whole experience in making the app better! (So I'm glad that things took a positive turn after all! :)

Harry was a great listener, the kind of leader that I can trust, and I do believe that their company is fortunate to have his integrity and dedication to their customers.

Thank you, Harry! All the Best!

Sincerely,
Jocelyn
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10/2018 Initial Review: The install and customization by this app has severely impacted my site (it made it crash and made my navigation menu fail)

And after following up with your support team, I haven't heard back any response. Both shopify support and theme support have isolated the problem caused by Bold App's customization.

Here is their latest response:
The issue appears to be caused by the Bold app code which has been installed on your store, affecting both your product and collection pages. It appears to be most severe (the pages which completely fail to load) on products which have very large numbers of variants...

I have confirmed this doesn't happen in our theme as provided on your store. If you've recently had a developer working on your store, I'd recommend speaking with them concerning the changes, otherwise if you reach out to Bold they will hopefully be able to advise further:
https://apps.shopify.com/partners/shappify

I have removed the Bold app from my site, and hoping that will fix the issue (I'm still reaching out to the theme and shopify suppor teams for further assistance to resolve my issue as we speak)

To Bold app support: Please be very careful when you are customizing code on behalf of your customers. And also you really need to perform end-to-end tests to prevent this from happening for your customers. It's a big headache and costly to repair.

Thank you for listening.

My currency converter didn't work with the app and Navjot was very helpful and fixed the issue really quick. Thank you!

Experts failed to install the app. Twice.

The support was lackluster. Tier I support was completely useless. App was buggy and wouldn't integrate with Streamline, our theme of choice. Had to regenerate subscriptions each time you wanted to change your pricing.

We didn't want to use the wholesale pricing feature, we wanted to have custom prices for Members that we setup with Bold Memberships.

But nope. No such luck.

Our workaround is to create a product that is public-facing, duplicate it, tag it with a special 'Member' tag, create a 'Members-only' collection and show this only to members. Pain in the ass, but it works.

Great support and great product. Just what I've been looking for to create a customer loyalty program!

A must have app to increase AOV. Charles has been so helpful and took the entire day to work on some problems I was having. I've never left a review for any app period but wanted to, just to shoutout Charles.

Just installed the app, best price I could find and it worked like a charm. Great app overall for all wholesaler!

Nice app and great support. Unfortunately we changed our marketing strategy and didn't have a chance to benefit from this app.

Strongly recommended this app otherwise.

This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.