Custom Pricing: Wholesale B2B

Bad customer service ,bugged app .really bad experience. lost a lot of money due to this app. I wouldn't recommend any bold apps ,overly priced

Sorry Bold - but until you can make this paid app work properly only one * for you!
I have always been very supportive of the Bold team and their apps, as they have been responsive and generally pleasant to work with. However after rewiring my whole store to accept GBP and EUR through Bold Cashier i needed this app to do quantity discounting. I'm sorry to say it just does not work and I have been waiting for over a month now for the discounting to work across a collection. I can't go back and now need to manually adjust incoming orders which is horrible.

Great App with amazing potential but....

I upgraded to Premium to take advantage of the CSV upload. After spending hours reworking the CSV to match their template I was prompted with a The CSV a "Service Unavailable" after uploading the file. According to BoldApps they are supposed to be open at 5pm CST but after calling multiple times from 2pm -3pm CST and leaving messages I received no call back. Over the next seven hours I received 2000+ individual emails stating that specific items could not be uploaded. All Handles and SKUs were taken directly from my Shopify CSV and therefore are exact.

I did get through to Bold Apps once earlier today and Jessica put me through to Holly who discussed the CSV in detail. We discussed the handles being the same and SKUs varying and I followed those instructions. Updates to come soon.

Doesn't work if a customer checks out using Apple Pay or Shop Pay. I asked support, and they confirmed with is a limitation. Ironic considering BOLD's slogan is "Checkout With Limits"

I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't integrate properly with new themes with side carts either

Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.

They got the code in quick with an issue then fixed it a few days later. But it's been weeks I've been reaching out without anything. they just keep emailing me every 5 days saying their closing the ticket. I can't get anyone on the phone. We opted for the more expensive so we could bulk price import but it just say 'service unavailable' every time. Its been almost a month and customers still can't use price levels. SERIOUSLY DISAPPOINTED with the customer service. I was hoping a company with 5 stars would be WAY more responsive.

Still waiting for a response and a solution.

Had the app for years. They suggested we move to draft order pricing in December, ruined our whole site and dealer programs. Wasted about 50 hours getting it all fixed and back to the Variant version, lost thousands of dollars in lost orders.

Fast forward to April, they update something in the app and now pages won't load. Support doesn't understand anything you are saying, wasted about 60+ hours and lost tens of thousands in orders. They're basically saying our size store can't be supported by this awful app, but they had no problem supporting me paying for it. On to find a different app, I'll update when we find a good replacement so you know where to look too. Don't waste time and money on Bold apps, the support is an absolute joke. Bold does not care about customers.

We are using several Bold apps and none of them are working correctly. The customer service could not be worse of they tried. Their answer for their app not working is to offer custom development, ok no problem ... except we have filled out their custom development form and been emailing them for a week and recieved no response. Bold is everything wrong with the app community, all about numbers no time for helping Customers. I'm floored at how poorly they have handled our Issues. Maybe this will get their attention or more likely they just don't care.

When it works- great. but now CSV uploads are not working and much like the review below, support(?) isnt reading the information provided as to where their app is failing- they send a bunch or unrelated pre-scripted replies, or links to articles that are unrelated. Then dont answer for 24 hours. so freaking fed up ..