Calificación general
4,5
Recuentos por nivel de calificación
  • El 81% de las calificaciones son de 5 estrellas
  • El 7% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
6 de octubre de 2020

We've been waiting for install for over 2 weeks, have chased every two days, have raised support tickets and just been ignored, but we're still charged for the app. Would avoid if their customer service is this bad.

UK PPE Warehouse - Leading PPE Supplies
Reino Unido
Casi 2 años usando la aplicación
BOLD respondió 6 de octubre de 2020

I'm so sorry for delay on the installation. Our team has reached out to ensure that the correct app version is being installed based on the features that you are looking for. Our installation team is currently reviewing the ticket and is committed to resolving this as soon as possible.

Fecha de modificación: 28 de mayo de 2019

I installed this app and it helped my average order value to increase from £22 to £28. However, it stopped working every couple of days and was very inconvenient for me and I am not 100% sure but this constant theme change may have affected my Facebook ad optimization.

It is a shame because the possibility of the app was amazing.

Eastern Trends
Reino Unido
Alrededor de 3 años usando la aplicación
BOLD respondió 28 de mayo de 2019

Hi there, I'm sorry to hear about the issues you were seeing. Our app specialists have reached out and I hope that we're able to find a resolution for the issues that you've been experiencing. Thank you for taking the time to leave a review; I hope that we're able to resolve this for you.

21 de noviembre de 2017

Does what's it's suppose to most of the time, but when problems hit it's not easy getting fixes / communication. Limited consumer service hours. Kicking off sales is not easy.

Guided
Estados Unidos
Alrededor de 3 años usando la aplicación
6 de diciembre de 2018

I used this app. and this is very help full. and more than it the team is very good. they help me very good.

Vape Wholesale Atlanta
Estados Unidos
Alrededor de 1 mes usando la aplicación
18 de febrero de 2014

top flight app...work was done quickly and properly...works as advertised...personal interaction with techs is excellent

Wizards Lair
Estados Unidos
Alrededor de 1 mes usando la aplicación
7 de junio de 2013

Great tool to use for allowing wholesalers to take advantage of our discounts and other exclusive discounts. Climbing gym accounts love this as it simplifies our business relationships.

Bee Hive Climbing
Canadá
Alrededor de 1 mes usando la aplicación
27 de mayo de 2014

Amazing customer service! The app works great and is very easy to use! Super recommendable +++++

IN SEASON JEWELRY
Estados Unidos
Alrededor de 1 mes usando la aplicación
22 de marzo de 2013

Love this already. The staff went out of their way to work this into our theme and we couldn't be happier. Thanks, guys!

Hello Merch
Estados Unidos
Alrededor de 1 mes usando la aplicación
19 de abril de 2018

BLOODY NIGHTMARE

Can't take advantage of Facebook, Pinterest or Instagram sales channels because all your wholesale prices will be exposed.

Not to mention, any time they do a liquid update, ALL MY WHOLESALE PRICES ARE EXPOSED ON MY WEBSITE.

NEED HELP AFTER HOURS? Forget it. I'm losing money as I write this review because I happen to not notice this happened today until now, almost 6PM CT.

I am running a sale combining this app with the Product Discount app, which works fine together, BUT after the liquid code install apparently NO ONE BOTHERED TO CHECK IF THAT HAD AN EFFECT ON MY WEBSITE, WHICH IS EXPOSING MY WHOLESALE PRICES ON ALL SALE ITEMS.

Think about it, the sale is 40-50% off retail and the WHOLESALE PRICES ON THIS SALE IS BEING EXPOSED! THAT IS MY FREAKING COST!!!

Today was the first day I tripled my Facebook Ad spend to this specific collection so I can liquidate this collection's stock and I'm getting a ton of customer service emails wondering wtf is up with the prices. They are confused and I'M LOSING SALES.

Extremely pissed.

Cristyscollection
Estados Unidos
Casi 2 años usando la aplicación
8 de octubre de 2020

We used this app for a number of years on our B2B wholesale site. Combined with Locksmith we had a great B2B secure site. 2 months ago we started having issues with the app, when we asked for support, Bold upgraded us from version 2 to version 3 without asking and without any considerations to the site. By doing this they broke our site and we had to take the site down for several days. We kept escalating to their support team and eventually managed to get a patched site together, After 6 weeks of dealing with them with NO progress or support, we eventually decided to look at other apps. We received the nice sorry cannit help and if you need anything contact us email. We use Bold apps across 4 sites we run and have really noticed a change in the last 12 months in their level of support and continual increases in prices. My recommendations are that you look at alternatives for a long term partner. They are not as "hungry" and supportive as other app providers. I think they have just become too big. Such a shame. Stay safe everyone.

Kaffeina Group B2B
Australia
Casi 2 años usando la aplicación
BOLD respondió 9 de octubre de 2020

Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive experience so far, our goal is to help you succeed. I have checked in with our support team and can see that they have reached out to learn more - please keep an eye out for email communication from us to help you get the issue resolved!