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I won't give the app 5 stars because that would mean it was perfect from the moment I installed it. Let's face it though - with so many Shopify themes and variables can we expect that of ANY app? I had a few issues with the wholesale prices reverting back to retail during the checkout process - which is very frustrating to my wholesale customers since we had to manually create their orders each time. BUT - it was quickly fixed. Support Team definitely gets 5 Stars! This is the 3rd Bold App I'm using.
We have used bold apps before and have great success, however this app just didnt fit our store. Not to say its not a good app, but where it created multiple (Wholesale) items for every item it over sold products. The staff at bold is always helpful and quick to respond! Will use bold for other apps in the future!
After installing the application, the price tags of the products disappeared. I have requested support several times but nobody was interested.
Thank you for your review. We apologize for any inconvenience that this may have caused you, we want to resolve the issue you are experiencing. Thank you for your patience as we work on a solution.
Took me three days to get the answers I needed but finally found it. I think some of the support team need to read the queries more diligently rather than just sending a link to after a cursory glance.
Rajni keep on task with me and we finally reached the right info... Im going to try it and hopefully it will meet my wildest dreams and expectations :P
Hi there, thank you for taking the time to leave us this review! We're so sorry to hear that you had a less-than-excellent experience with our customer service team initially, but it looks like Rajni was able to steer you in the right direction!
I certainly hope that you find the premium version of Custom Pricing to be what your business needs to achieve your store's goals, and meets your dreams and expectations. :-)
Please let us know if you have any other questions about the app - we'd love to get you set up properly so you can see what the app will do for you!
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
They seem like good people but this app is messing up my store. I update my store daily with new products and I don't this this app can keep up. Some of the products have the discount applied and some don't. Then I found some showing the prices that were suppose to be hidden and others were just fine.
I just need an app that works out the gate with out all this coding which I believe is slowing down my store.
I am sure it is good for others just not good for me. I am hoping they respond quickly to remove so I can feel at ease. Right now I am on pins and needles.
App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR
Recommended to use this for Quantity Breaks by Bold Support, as their quantity breaks app was broken.
Worst thing we ever did. Sales down because it doesn't show 'From' prices on the collection pages and also when customers buy the quantities with discount doesn't get applied to the order, so totally useless.
AVOID if using for quantity breaks.
So far so good, i like how it adds the code in for you, just think it pricey
Disapointing. Not up to their promises and poor support.
We installed this app about a week ago and sent 5 mails to the supports team. We have not got any replies unless to tell us that they are busy with an other developpment.
It does not fullfill their promises:
• Offer Customer Specific Pricing (only fixed price which is obvisoulsy useless or percentage). Good maybe for a customer price level as Gold sivler etc... but not other use. No specific price handled per items sold. No variant handled when you are using variants in your products with different price. It set up everything at the same price.
• Use this app to offer multiple levels of WHOLESALE Pricing and use your same store for Wholesale and Retail. VERY DISAPOINTING, unless you handle your buinsess just with percentages which is not our case and I trust not the case of many other business.
YOU CERTAINLY CANNOT USE THIS APP TO RUN YOUR RETAIL AND WHOLESALES PRICING with one store.
We were expecting a specific price edition per items sold handled within the app and we just got percentage or fixed price.
Very dispointing as per the reviews we though of using their apps more and more, but for the first one used it is a total ZERO.
We hope to get a respond from their support team within the 14 days trial otherwises we will have no other choice to uninstall it and find an other solution elsewhere.
We will study the other app available on the shopify store called WHOLESALER see if it does the work better.
We will consider twice now from using other app from the BOLD team. Disapointing when you see all reviews telling so much good stuf about it.
Also poor support after installing it. We had to ask for help to external developpers to install the app as the installation guidelines are not clear at all.