Custom Pricing: Wholesale B2B

Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them.

I will change the comment once i get help.

Working with Bold was an absolutely nightmare. This app is not meant for real businesses. We are a manufacturer of science equipment with over 1,200 SKU's and this app actually lost us money. From double discounting tiered wholesale customers and double dipping monthly promos, discount codes... The app creates duplicate variants in order to track discounts (herein lies it's main issues of compatibility). We had probably 10 cases with Bold and the first rep we worked with was very helpful but the main issue isn't the customer service (although after our first point of contact they failed to really answer and help in the depth we needed after things were messed up) the main issue is the app itself. If you are a small start up or store then this app maybe useful. It has so many issues even things like not having the ability to select a collection to mass discount because we had 'too many' collections. If Bold was honest about saying the needs we had or the size of our store was too big then it could have avoided 90 days of disaster and this poor review.

This app doesn't load properly with Galleria theme, or at least it is what the developer is saying. Should not take forever to load a page when the app is supposed to do it. Bold Custom pricing simply doesn't work even if you pay the $59.99 option. This is ridiculous and put us 2 months behind launch day without any proper solution

Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal.

It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing.

The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok).

Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations.

Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.

I've been waiting 6+ weeks for customer service to fix my issues with this app. Meanwhile, we've been paying full price for something that doesn't work and is holding up my store launch.

It did not work...and we've trying to get help from support the past 2 months to make things work but the communication from them has been sparse and few.

I have sent more than 3 emails already and no reply. Customer service is so poor. I will not recommend this to other store owners, Businesses can't wait and rely on the installation at all.

I think this app had great potential, and I would love to revise my review if I could get some straight answers from support, but support is lacking. 1st, we could not get the app to display proper pricing right from the start, VIP was charging members 10% more in addtion VIP lower pricing was being displayed in section page results for non VIP members. After paying Bold $150 to assist with the install, the same issues were still happening less the 10% more factor. Could not get an answer from support for almost a week. Finally got this resolved when I cancelled another Bold app that was not working in conjuction with this app, and Bold email asking why we left? Bold finally responded after my email frustrations with their support and challenges we faced. Within a day, the issue was resolved. So the new issues are that in order to change a price, add an item or change a variant, you need to disable the program which takes about 1 hr per 1000 variants (which means your VIP is down during that time) and then same amount of time to turn back on. If you have 6K variants, that's 12 hours of downtime. I think this app is made for companies with a few variants, but for a larger company there has to be a better way. I also do not trust the App for properly tagging customers VIP after purchase, Bold said it takes about 15 minutes to tag after VIP membership was purchased, but we are seeing alot more time and have to manually tag customers ourselves. For now, we have too many that signed up right away and have to keep this for a little longer until we test another app that will work for us.

I ´ve been trying to install this app on my site and I am still trying. I hope this situation will change asap as it have passed two weeks since I installed the app and is still not working properly.

Horrific app thus far. Made many of our products "unavailable" to everyone during the busiest time of the year. Had to uninstall, and we're stuck with going though each and every product in our store to dig out an gut all the damn tags they added (which, mind you, EVERY customer could now see). This app has actually pushed us to moving to a different platform from Shopify for our wholesale needs. A staggering amount of hours wasted, lost sales, etc.

Took them several business over the "3 Business Days" quoted to them to instal the code that I PAID THEM TO DO! Any offer of refund? Nope? Poor communication? You betcha.

All these great reviews you see? Bold Apps bribes folks with 2 free months if you post a review after the installation.

Bold ran into numerous problems on Black Friday with their apps, and have yet to get their act together. I can't get back the hours wasted on gutting this POS from our site, but I'd recommend looking elsewhere

If someone from Bold wants to contact me and correct this, I'm all ears, but failing at the worst possible time is pretty unforgivable.

Day 2 of the "Fix"
Dev staff and President of the company swear that they've fixed the issue. I randomly check 6 products, and 5/6 still have artifacts and variants of the previous install despite being asked repeatedly that they be removed.

The president (Jason) is now sending me smiley face emoticons in emails while explaining away their piss-poor performance. That's incredibly insulting as a customer, and the absolute last thing I want to see or deal with a week out from Christmas. I simply do not understand why anyone can think that's acceptable.