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OK, so when this bad boy is up and running it's great! We can assign a "dropship" tag to our dropship accounts, and bring in all those orders through our normal website! Great time saver and looks professional too...
Only reason for losing 1 star is the awkward set-up process. You have to search for specific terms in the code, which more often than not is not the same text as the examples....
Don't worry though, a moderate 1-off payment and the super clever folks at bold apps will do that for you!
I would almost say that Bold should offer to implement the code as standard FOC for new customers, and then it would be 5 Star the whole way!
Great app!
The app is good, customer support poor. They are not easy to get hold of when something goes wrong. and app has glitches and no one there to answer emails
Hi there, I'm sorry to hear about the concerns you have about our support team. I can assure you that our support team does the best they can to tackle tickets with the utmost urgency. This being said, it's clear that your experience wasn't satisfactory. I can see that our app specialists have reached out to try to resolve the issues that you're seeing; we'll be more than happy to help however we can.
This app works pretty well once you get it up and running which can be a bit of a challenge. I also get paranoid about turning it off and on and get confused about what I can do when it's off and what I have to do with it on or off. Anyway, the support team is really patient and takes time to figure it out with you which is all you can ask - Cam is a gem!
Excellent customer support its very helpful when you get phone support which this company offers Thank you Guri
Thanks very much for the review! We're very glad to hear that Guri was able to help you out over the phone. Please let us know if you have any further questions or comments. :-)
I've received help from Challi and Mayank and I have to say, they were amazing. They helped me through my problems and stayed in chat until the problem was solved. And these were not common problems. Some required custom development just for me! I am so happy with their support. Thank you Challi and Mayank!!
We are so thrilled that Challi and Mayank were there to solve the issues you were experiencing. Thank you for the review ! We are always happy to help.
So far so good. We signed up for so we can offer our wholesale customers an easier invoice to read......handy customer service ...thanks for the install
Thank you so much for this app
i'm using it and it is helpful.
i like it. and i recommend it for sure.
I have been trying to use this app for some time (I paid $500 extra for integrations with other Bold Apps). They keep making promises about how they will change the displayed prices etc. However, after waiting six months for the promised changes I give up. Bold wants your money but cannot follow through. I am out $500 plus countless hours and $50/month fee.
Rajni is the best! Great customer service! Quick live chat support and worked with me for over an hour to help get my customizations working. Love it!
Developers forgot to disclose this on their Frontpage:
--- THIS PRODUCT HAS BUGS ---
--- BUY AT YOUR OWN RISK ---
--- ALSO OUR SUPPORT SUCKS ---
I have had this app for a few months now and been paying for the premium version. I also have multiple other bold apps. So I'm a good paying customer and they make good money from me every month. Unfortunately the support is always wishy washy. There is never a fix to a problem, always just work arounds that make everything more complicated.
If you depend on proper inventory management then this app is simply a nightmare that will make you pull out your hair! Customers in my shop can purchase as "professionals" at discounted prices if they have been approved. However, every-time a professional buys on their account the stock changes completely arbitrarily. I would have 3 items left in stock and after the customer buys there would suddenly be -6. The numbers are always very random and always negative. This leads to many items being out of stock all the time, even though their is stock and it has lost me so much money. Customers see there is no stock, they leave the site and I lose the sale. With over 5000 items in my store it is impossible to check up on each item bought after every order to see if it hasn't gone from inventory of 2 to inventory of -11.
My developer and I have opened dialogue with bold to fix this issue, but they were just talking around the point that the stock issue is noted in their READ ME docs and cannot be fixed. However, the issue is much more "buggy" than what they describe there.
They have mentioned that there are innate limitations with the Shopify system and that’s what prevents the application from working correctly. However, it doesn’t seem that there is any effort on their part to work with the Shopify team to come to a satisfactory resolution, and I’m just expected to deal with this problem.
So how can they charge any money (50 USD per month!) for an application they know will never work properly?!