Custom Pricing: Wholesale B2B

Does what we need it to do, had some issues setting it up but the staff helped resolve those issues. Irfan and Birpal have been a great help!

It did not work...and we've trying to get help from support the past 2 months to make things work but the communication from them has been sparse and few.

This app is the BOMB! I have been using the Recurring Membership module from BOLD for quite a while to manage annual memberships for digital downloads, and it works great, but by adding in the Customer Pricing app as well, my life just got 100% easier, because the tagging from the membership app is automatically picked up through the customer pricing and I just need one product. I haven't even looked at any of the other options that are available in this app, but I am sure that I am going to take advantage of them for more promotions, including discounts on physical products for members, and also other membership structures.

BOLD really rocked it with this app for sure.

This is going to be one of the best changes we have ever made to our website. We opted to pay the $40 for install. It was done 2 days earlier than we were promised. On black Friday it went live, but we soon found out there was a problem with the theme we use, not showing the discounted price in the cart at checkout. During my initial purchase of the app, I had requested a quote for an additional modification and was contacted by Michael. When I noticed that the cart wasn't reflecting the right price I asked him about it. Within MINUTES he was working on it and within 3 hours the necessary tweaks were made. All while BOLD apps was busy facing it's own challenges on a BUSY black Friday. I wish I had tested my theme more to make sure things were working right before launch and before Black Friday, but the speedy resolution made my day. I was worried I would have to wait until the next week. Can't wait to see how this changes our business and increases customer retention and happiness. My only suggestion and why I am talking with Michael currently, is that it would be great if the regular price would appear next to the special price with a line through it. That way the customer can see how much they are saving. As it is now, only the special price shows. I have no doubt they will be able to do this for me and at a reasonable price. Everyone loves to save money, and it's way more effective if they can see exactly how much.

Vighnesh is the man! Best customer service ever.
The app works really good, does it job, nothing to complain

I have sent more than 3 emails already and no reply. Customer service is so poor. I will not recommend this to other store owners, Businesses can't wait and rely on the installation at all.

Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.

This is a great APP. We used to have pricing groups in our old website, this one works even better. We have a few products we can't discount, and with this app we can create discount groups and not include those few products.

I think this app had great potential, and I would love to revise my review if I could get some straight answers from support, but support is lacking. 1st, we could not get the app to display proper pricing right from the start, VIP was charging members 10% more in addtion VIP lower pricing was being displayed in section page results for non VIP members. After paying Bold $150 to assist with the install, the same issues were still happening less the 10% more factor. Could not get an answer from support for almost a week. Finally got this resolved when I cancelled another Bold app that was not working in conjuction with this app, and Bold email asking why we left? Bold finally responded after my email frustrations with their support and challenges we faced. Within a day, the issue was resolved. So the new issues are that in order to change a price, add an item or change a variant, you need to disable the program which takes about 1 hr per 1000 variants (which means your VIP is down during that time) and then same amount of time to turn back on. If you have 6K variants, that's 12 hours of downtime. I think this app is made for companies with a few variants, but for a larger company there has to be a better way. I also do not trust the App for properly tagging customers VIP after purchase, Bold said it takes about 15 minutes to tag after VIP membership was purchased, but we are seeing alot more time and have to manually tag customers ourselves. For now, we have too many that signed up right away and have to keep this for a little longer until we test another app that will work for us.

Great app with good features and customer service. The only reason it is missing 5 stars is because of one specific feature we're missing due to integration with other apps. Other than that it is pretty darn good!