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We have used this app for a few years and rely on it heavily to sell the same products to different groups of people. When it works, it works great. But there have been more and more hangups and code changes that throw everything off... often times for much longer than we'd like. The rock solid faith we used to have in "set it and forget it" is wavering, and now it's more like "cross your fingers everything works" on our really important days. More attentions should be paid to supporting subscription products like this, and informing support staff of EXACTLY what is going on. Communication via support tickets is often met with, "let me put you in touch with an App Specialist and they'll get back to you when they have more info." That's not what I want to hear after I send an email to 20,000 people at midnight and the products on my website are randomly showing any one of five different retail prices.
Love this app! It's easy to use and offers a variety of valuable applications that enhances our business and customer experience. By using this app for our store we've created new revenue opportunities and customer engagement.
In addition to the app itself, the support team was extremely helpful. It was an easy install but there were a couple things we needed help with and the support team was a pleasure to work with.
Thank you Shappify!
This app is phenomenal. As always, Bold Apps steps up again big time and deliver one of the most useful applications on the Shopify app store.
For any shop owner looking to increase conversion rates or attract new customers, this application is for you. For just $29.99/month, it could make you thousands and is a wonderful investment for any Shopify store.
Our experience with customer service was great. Though it took a couple of days to get the issues we were having sorted out, they were happy to help and very knowledgeable.
Highly recommended to any Shopify shop owner looking to increase the number of customers and make more money (..and who doesn't want that?!)
I was stoked that for anything I couldn't do the support team was able to do without issue and promptly - AND without extra cost to me. Rajni and Eric were SO GREAT!
We've been waiting for install for over 2 weeks, have chased every two days, have raised support tickets and just been ignored, but we're still charged for the app. Would avoid if their customer service is this bad.
I'm so sorry for delay on the installation. Our team has reached out to ensure that the correct app version is being installed based on the features that you are looking for. Our installation team is currently reviewing the ticket and is committed to resolving this as soon as possible.
awesome app and Azm is a great support, its really solve my problem and also outstanding experience with the bold support.
Thank you very much for your review! We are so pleased that we were able to resolve the issues you had. Thank you so much for using the app!
I installed this app and it helped my average order value to increase from £22 to £28. However, it stopped working every couple of days and was very inconvenient for me and I am not 100% sure but this constant theme change may have affected my Facebook ad optimization.
It is a shame because the possibility of the app was amazing.
Hi there, I'm sorry to hear about the issues you were seeing. Our app specialists have reached out and I hope that we're able to find a resolution for the issues that you've been experiencing. Thank you for taking the time to leave a review; I hope that we're able to resolve this for you.
Does what's it's suppose to most of the time, but when problems hit it's not easy getting fixes / communication. Limited consumer service hours. Kicking off sales is not easy.
I used this app. and this is very help full. and more than it the team is very good. they help me very good.
top flight app...work was done quickly and properly...works as advertised...personal interaction with techs is excellent