Custom Pricing: Wholesale B2B

I've used many apps on Shopify and most of them were really great. Especially the support of those apps. Fast communication and always helpfull with my questions. The service I've experienced with BOLD is the WORST service I've ever got. This app costs me $20 per month and 2 weeks ago I've installed the 'Quantity Breaks' app. It was hard to figure this out so I needed help from the support team. Since then nobody has helped me to fix it. I've send many e-mails with zero response. The only response is a question they ask and when I answered this questions for help, nobody responded anymore. This is unbelievable. I'm really dissapointed that nobody could help me set up this app. I have a lot of customers and couldn't use a quantity app now for 2 weeks. I hope someone from BOLD will see this message and will do something about this lack of support. Thanks for all the help and support.. NOT!! - A very dissapointed customer. ** NOT RECCOMMENDED TO USE THIS APP FROM BOLD **

Loving the app so far. I would highly recommend.

First I'd like to say I am deleting this app from my shopify store right after I leave this heartfelt review of this company and product.

I could list more than just these reasons why I will never use a bold app again, however I will only list a couple in hopes that it will help at least one person steer clear of this company.

1. Horrible support. They are never available. They take days to respond sometimes. I was recently left hanging while missing out on income from wholesale customers that could have been coming in had this app been working properly. On top of this, Jay comes across as a very arrogant person when handling a customer concern. He is very short and condescending.

2. Their "install" price is gouged. If you do not know how to update and install code in to your theme, they charge you $40 for 15 minutes of work. How do I know it takes 15 mins? Because after their install team wrecked my wholesale purchasing I figured out how to work with code. I systematically checked and re- installed every single piece of coding myself. Guess what? If you change themes on shopify, you have to re-install this app and completely re- enter all of the coding. If you do not know how to do it, they will have the audacity to ask you to pay them another $40 install fee to install the app for you again. After you already paid them once to install it! What a nickel and dime kind of company you are bold.

3. Their app price is HIGHLY gouged. $50 a month for an app that requires a ton of user end work and data entry.

4. Major lack of attention to detail. Their support staff apparently knows less about code installation than someone who takes 1 day to study and learn it. When I argued with them about having to pay a second install fee to have the app on my store, they hesitantly agreed and had a support staff "re-install" the coding. This is where it all messed up and my wholesale customers were no longer to even see the variants designated for them. AT ALL! So my conclusion, along with the conclusion of a shopify support guru, is that their "install team" accidentally deleted some shopify coding and created a mess they chose to disregard. On top of this, I was a 'Premium" package user (because every nickel and dime company like bold wants you to pay that extra amount to get features that should be available anyways) and their "install team" installed the basic package. That is complete lack of attention to detail and it seems I was brushed aside because of my unhappiness with their product's function.

This app is clunky. It seems very slung together and way too complex (even though I know how to fully operate it). If you need a good app that will let you designate specific pricing for all types of customers, while hiding it from others' view, I HIGHLY recommend the "Locksmith" app. I am not at all affiliated with the creators of that app. Just a very disappointed customer who found a new solution when bold apps failed me. What took me more than 30hrs of data entry to accomplish with this app, took me 30 minutes with the locksmith app.

Goodbye Bold, you lost a customer and I will tell everyone to avoid you from here on out.

I have not explored the full potential of this product (I have Premium), but from what I've seen already - it's brilliant. Thanks Bold. :-)

Works just the way it says. The support has been fantastic so far and I'm all around happy with this app. We have a fairly complex pricing structure and the different tiers of pricing combined with the ability to hide products from specific customer groups has been a lifesaver. Very happy with this!

Responsive customer support, does exactly what I need. I use it as a convenient way to create hidden products for wholesale customers (cartons, cases, etc.) and assign custom pricing groups to customers.

It seems like Shopify isn't setup perfectly on the back-end for hidden products, so there are a few minor issues:

1: I had them install it (an extra $40, IIRC). Usually I do it myself, but this one looked hard
2: If your website allows users to search by tag, some of the tags (particularly the HIDE tags) can show up in that list. AFAIK you can't fix this yourself, but the Bold Apps customer support can.
3: If you hide a lot of products it can create blank pages when browsing products. This is only an issue if you hide a lot of products, though. You can organize this by creating different collections, but it will always be a problem when browsing all products. Can create navigation issues for customers who are interested in your hidden products (such as wholesale customers who are buying cartons that you don't want shown to web retail customers).

Overall I like it, and it does everything I need. Not perfect, but definitely gets the job done.

Rajni via live chat helped us out tremendously! I would highly recommend this app if you need custom pricing for wholesale customer accounts.

Great app and it's working perfectly. And when I had trouble setting it up Brenda really helped get it going for me.

Customer service was amazing. They responded and explained very detail. They sorted out my problem very effectively. Thank you so much!

Every time I contact Bold, I get almost immediate response via email and of course immediate response via chat. GURI assisted me multiple times with this app and Recurring Membership App. GURI is quick and knows what he is doing. Awesome App too...Thanks