Custom Pricing: Wholesale B2B

We use this app to help us manage the wholesale side of our website! We run into problems a bit more frequently than we would like, our latest problem being a tough one to figure out how to fix. However, Mayank was patient with me, and spent nearly 3 hours working with me to try and get to the bottom of what was happening! I really appreciate the customer service!

I am just getting started using this app, but I have been pleased with the product and the support so far. It is the only product I found that let me create specific prices per item for specific pricing tiers.

It is not 5 stars due to the installation process, which is error prone. You have to do everything just right, which includes editing code, or you will run into problems.

I will say, customer service was excellent. I used the chat app, and they were responsive and very helpful, even offering to add code customization to my site to get the display features I wanted, which were extra, and beyond the scope of the app. I really appreciated this.

No complaints with our use of the app. We use it to apply discounts to certain members of our customer base and it works well for us. Anmol in customer support was instrumental in working through issues as new users came into our organization and problems arose. Thanks so much, Anmol!

This app works! I'm happy with it and would definitely recommend it to anyone who wants to create customer loyalty through pricing tiers. I had no issues with installing the app and am grateful at how easy it is use! However, there are 2 things I would like to share if you are considering this app:

1) This app works by creating additional variants for your customer tiers. If you are on a basic plan (like myself) with limited SKUs, you will see this app taking up a lot “SKU space”. For eg. A product with originally 3 variants can balloon up to 12 variants with 3 customer tiers. For me, I exceeded my SKU limit and had to scale down the number of products I can offer with this app.

2) Unfortunately this app, at the moment, does not integrate with Shop Pad. Those browsing my store using Shop Pad can see view the prices for the different customer tiers. And those purchasing items using Shop Pad can't seem to activate their special tier discounts. As I understand, there is some integration work being done to fix this by next year. Until then, I can’t use Shop Pad with Customer Pricing. Sigh.

There are definitely areas for improvement, but so far this app is the best I have seen around and most relevant to my needs. :) Do give it a try!

Responsive team got my issues rectified. App does as advertised. Would recommend if you need quantity breaks on pricing or other customisations.

Great App. Does exactly what it claims to and is very versatile. Good help.

It does what it's suppose to do. Sometimes it doesn't allow customers to check out properly but with a few minor fixes, it works perfectly.

Puffpuffpassit.com

Quick turnaround on a support issue.

Great app! Just started using it and it works great.

I've been using Customer Pricing since May 2015. Generally I'm pretty happy with the app. It is an easy interface for buyers and easy to work with on my end. I use a three-tiered wholesale pricing system which is fairly complicated and the app handles it beautifully.

I don't like that I have to turn the app on and off every time I want to make a product change. It is very slow. And I also don't like that wholesale buyers can purchase something that is out of stock. But other than that it is good. And Bold tells me that they are aware of these two issues and working on them.

The support has been amazing. They helped me install it for free. And they have been quick to answer any question.