Custom Pricing: Wholesale B2B

I had issues with wholesale pricing using Bold. I used the live chat feature to get help. Luckily I was connected with Daniel P. He has been amazing. The process to fix the issue took days. He's prompt with replies and patient with me. I really appreciate all the hard work he put into fixing our website. Thank you!!

We love using Bold apps. Customer service is always on point! Shout out to Challi for resolving our site issue quickly and explaining how to avoid the issue in the future!

We have used several apps from BoldApps over the years and they are always quick and easy to work with. The coding can be a little tricky, but their customer support is incredible. Most recently Mayank and Harpreet helped me fix several issues we were experiencing on our site. Both customer service representatives were helpful and easy to understand!

Easy to set up, not super intuitive to navigate if you don't have instructions, but it works like a charm. And their customer service is unbeatable: reliable, fast and friendly!

Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login.

We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful.

Most recently (March 2023), we've had excellent support from Chandan.

There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage.

It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone.

Nonetheless, the app works well for our current set up and the support team is great.

BoldApps have been great to deal with. Support guru Holly was immensely helpful to us. They even built out a premium version of the Customer Pricing app that we needed so it saved us a lot of frustration and time. I totally recommend them! We will use them more in the future when the need arises.

**Update: Bold Apps support took care of our Liquid install and helped us get up and going more quickly. First class operation!!!

App does just what it needs to. Even when I had a minor hiccup, Rahul was able to get it straightened out quickly.

Seems like a really good app. This is my first experience of Shopify and its apps. I was impressed by the long trial period and even more impressed by the integration service.

Had a problem with one of my pricing levels. I contacted bold and Chandan was so helpful and fixed the problem in a day
Thank you!

The Bold Custom Pricing: Wholesale app's "Detailed Pricing" has allowed us to set specific item prices for specific customers in our Shopify store, with the option of setting either a fixed price or a percentage discount. Before the customer logs in, they see our regular price. Once they log in to their own account, they see the custom price we have reserved for them on certain items. If we haven't set a discount on an item for them, they still see the regular price. We have a large number of products available in our online store, so this app is very helpful for this purpose. It allows us to offer different discounts to different customers on specific products. We can set a tag to a customer record, and then in the Detailed Pricing section we see a column for each tag alongside a row for every product in our store. At that point, we find the product or products and type in the price we want to offer the customer with that tag. The discount price remains attached to the product throughout the time the customer places their order and then checks out, so we don't have to do anything after we set the price. Bold Custom Pricing has been a wonderful option for us and has helped us attract customers who want to see their discounted prices while they are shopping online.