Custom Pricing: Wholesale B2B

We are truly disappointed when this app continued to bill us $79.99 for 4 months even after uninstalling the app.

This App has allowed us to greatly expand the membership types on our online store and even allow for general retail on a website that was originally members only. This functionality has been a game changer for the scope of the business.

The only feature we would really like to see is greater ease of editing individual product prices. As it stands now you can set rules for % or $ discounts from a product or set of products. It would be nice to simply be able to go in and say we want members to pay XX$ for product a and YY$ for product b. To do that currently would require creating a separate set of rules for every product. For now we will continue to work around and approximate our desired pricing with %.

Overall we love the app, and it would work extremely well for the vast majority of retail stores and still works very well for us.

Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them.

I will change the comment once i get help.

Support was fast friendly and helpful! I was having trouble with pricing and they were able to fix my problem in under 10 minutes!

Working with Bold was an absolutely nightmare. This app is not meant for real businesses. We are a manufacturer of science equipment with over 1,200 SKU's and this app actually lost us money. From double discounting tiered wholesale customers and double dipping monthly promos, discount codes... The app creates duplicate variants in order to track discounts (herein lies it's main issues of compatibility). We had probably 10 cases with Bold and the first rep we worked with was very helpful but the main issue isn't the customer service (although after our first point of contact they failed to really answer and help in the depth we needed after things were messed up) the main issue is the app itself. If you are a small start up or store then this app maybe useful. It has so many issues even things like not having the ability to select a collection to mass discount because we had 'too many' collections. If Bold was honest about saying the needs we had or the size of our store was too big then it could have avoided 90 days of disaster and this poor review.

This app doesn't load properly with Galleria theme, or at least it is what the developer is saying. Should not take forever to load a page when the app is supposed to do it. Bold Custom pricing simply doesn't work even if you pay the $59.99 option. This is ridiculous and put us 2 months behind launch day without any proper solution

The concept of this app is great, but has created several issues for us.
The communication from Bold has been great, but they don't seem to understand what is going on or how to fix it.
Each time I reported an issue, they fix that but a new issue appears. I seem to be going around in circles.
I have decided we don't need the app more than we don't need the hassles in trying to get it working correctly.
The other apps I use from Bold (Loyalty Points & Sales Motivator) are working well and I recommend these apps.

My currency converter didn't work with the app and Navjot was very helpful and fixed the issue really quick. Thank you!

Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal.

It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing.

The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok).

Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations.

Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.

A good app so far, its easy to adjust and apply the prices I need for my store.