BOLD Custom Pricing: Wholesale

I have sent more than 3 emails already and no reply. Customer service is so poor. I will not recommend this to other store owners, Businesses can't wait and rely on the installation at all.

Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.

This is a great APP. We used to have pricing groups in our old website, this one works even better. We have a few products we can't discount, and with this app we can create discount groups and not include those few products.

I think this app had great potential, and I would love to revise my review if I could get some straight answers from support, but support is lacking. 1st, we could not get the app to display proper pricing right from the start, VIP was charging members 10% more in addtion VIP lower pricing was being displayed in section page results for non VIP members. After paying Bold $150 to assist with the install, the same issues were still happening less the 10% more factor. Could not get an answer from support for almost a week. Finally got this resolved when I cancelled another Bold app that was not working in conjuction with this app, and Bold email asking why we left? Bold finally responded after my email frustrations with their support and challenges we faced. Within a day, the issue was resolved. So the new issues are that in order to change a price, add an item or change a variant, you need to disable the program which takes about 1 hr per 1000 variants (which means your VIP is down during that time) and then same amount of time to turn back on. If you have 6K variants, that's 12 hours of downtime. I think this app is made for companies with a few variants, but for a larger company there has to be a better way. I also do not trust the App for properly tagging customers VIP after purchase, Bold said it takes about 15 minutes to tag after VIP membership was purchased, but we are seeing alot more time and have to manually tag customers ourselves. For now, we have too many that signed up right away and have to keep this for a little longer until we test another app that will work for us.

Great app with good features and customer service. The only reason it is missing 5 stars is because of one specific feature we're missing due to integration with other apps. Other than that it is pretty darn good!

I ´ve been trying to install this app on my site and I am still trying. I hope this situation will change asap as it have passed two weeks since I installed the app and is still not working properly.

Horrific app thus far. Made many of our products "unavailable" to everyone during the busiest time of the year. Had to uninstall, and we're stuck with going though each and every product in our store to dig out an gut all the damn tags they added (which, mind you, EVERY customer could now see). This app has actually pushed us to moving to a different platform from Shopify for our wholesale needs. A staggering amount of hours wasted, lost sales, etc.

Took them several business over the "3 Business Days" quoted to them to instal the code that I PAID THEM TO DO! Any offer of refund? Nope? Poor communication? You betcha.

All these great reviews you see? Bold Apps bribes folks with 2 free months if you post a review after the installation.

Bold ran into numerous problems on Black Friday with their apps, and have yet to get their act together. I can't get back the hours wasted on gutting this POS from our site, but I'd recommend looking elsewhere

If someone from Bold wants to contact me and correct this, I'm all ears, but failing at the worst possible time is pretty unforgivable.

Day 2 of the "Fix"
Dev staff and President of the company swear that they've fixed the issue. I randomly check 6 products, and 5/6 still have artifacts and variants of the previous install despite being asked repeatedly that they be removed.

The president (Jason) is now sending me smiley face emoticons in emails while explaining away their piss-poor performance. That's incredibly insulting as a customer, and the absolute last thing I want to see or deal with a week out from Christmas. I simply do not understand why anyone can think that's acceptable.

I paid for the install and it was installed properly however all the wholesale pricing showed up on my rich pins on Pinterest and Facebook, Before I could catch it, several customers order from the wholesale price. I contacted Bold and their solution was to make duplicate products of my entire store (not doing that). 90% of my traffic comes from Pinterest so I need an app that is Pinterest friendly. Not happy at all for a program that would cost me $300.00 per year.

With all Bold Apps you must really look close at possible issues. Bugs hurt your site and customer experience. You MUST get ALL code removed. They tell you you can just uninstall but issues remain. We have asked twice to have all liquid code removed and both times they said they did. In changing themes wholesale default pricing now shows up. It is crazy. Before registration button was gone with the loyalty app. Don't walk, run from this company. Bad software.

Cody was very helpful. The concerns I had were solved very promptly by Cody. I haven't used the app yet but cody was very helpful. Guri too

Wrong - They forced me to say this and never even helped me in the end.