BOLD Custom Pricing: Wholesale

I've used many apps on Shopify and most of them were really great. Especially the support of those apps. Fast communication and always helpfull with my questions. The service I've experienced with BOLD is the WORST service I've ever got. This app costs me $20 per month and 2 weeks ago I've installed the 'Quantity Breaks' app. It was hard to figure this out so I needed help from the support team. Since then nobody has helped me to fix it. I've send many e-mails with zero response. The only response is a question they ask and when I answered this questions for help, nobody responded anymore. This is unbelievable. I'm really dissapointed that nobody could help me set up this app. I have a lot of customers and couldn't use a quantity app now for 2 weeks. I hope someone from BOLD will see this message and will do something about this lack of support. Thanks for all the help and support.. NOT!! - A very dissapointed customer. ** NOT RECCOMMENDED TO USE THIS APP FROM BOLD **

The customer service, turnaround times was fast.
I recommend them to anyone considering wholesale content on their website.
Very easy to use.

First I'd like to say I am deleting this app from my shopify store right after I leave this heartfelt review of this company and product.

I could list more than just these reasons why I will never use a bold app again, however I will only list a couple in hopes that it will help at least one person steer clear of this company.

1. Horrible support. They are never available. They take days to respond sometimes. I was recently left hanging while missing out on income from wholesale customers that could have been coming in had this app been working properly. On top of this, Jay comes across as a very arrogant person when handling a customer concern. He is very short and condescending.

2. Their "install" price is gouged. If you do not know how to update and install code in to your theme, they charge you $40 for 15 minutes of work. How do I know it takes 15 mins? Because after their install team wrecked my wholesale purchasing I figured out how to work with code. I systematically checked and re- installed every single piece of coding myself. Guess what? If you change themes on shopify, you have to re-install this app and completely re- enter all of the coding. If you do not know how to do it, they will have the audacity to ask you to pay them another $40 install fee to install the app for you again. After you already paid them once to install it! What a nickel and dime kind of company you are bold.

3. Their app price is HIGHLY gouged. $50 a month for an app that requires a ton of user end work and data entry.

4. Major lack of attention to detail. Their support staff apparently knows less about code installation than someone who takes 1 day to study and learn it. When I argued with them about having to pay a second install fee to have the app on my store, they hesitantly agreed and had a support staff "re-install" the coding. This is where it all messed up and my wholesale customers were no longer to even see the variants designated for them. AT ALL! So my conclusion, along with the conclusion of a shopify support guru, is that their "install team" accidentally deleted some shopify coding and created a mess they chose to disregard. On top of this, I was a 'Premium" package user (because every nickel and dime company like bold wants you to pay that extra amount to get features that should be available anyways) and their "install team" installed the basic package. That is complete lack of attention to detail and it seems I was brushed aside because of my unhappiness with their product's function.

This app is clunky. It seems very slung together and way too complex (even though I know how to fully operate it). If you need a good app that will let you designate specific pricing for all types of customers, while hiding it from others' view, I HIGHLY recommend the "Locksmith" app. I am not at all affiliated with the creators of that app. Just a very disappointed customer who found a new solution when bold apps failed me. What took me more than 30hrs of data entry to accomplish with this app, took me 30 minutes with the locksmith app.

Goodbye Bold, you lost a customer and I will tell everyone to avoid you from here on out.

Very useful app with a perfect customer service. Detailed and prompt replies. They also helped me to re-install the app when I updated my theme. Thanks Guri!

Just installed it, but it appears to work as advertised. This will be perfect for allowing our wholesale customers to purchase from the same website as our retail customers, which will significantly streamline our dealer ordering process. No more e-mails going back and forth between us and dealers--sending price sheets, receiving orders by e-mail, emailing invoices, waiting for payment, etc. I am very eager to start using this!

Update: we have been using this for a while, including the HIDE feature. Whenever we have problems, BOLD apps support is always very helpful and capable. Still 5 stars!

Really great app! Very easy to set up tiered pricing at a percentage off or a fixed price (which is what we use). The Bold team had to manually install the liquid code for us because our theme is more complex but they work tirelessly to get it functioning for us and we're happy with the outcome! Especially want to thank Rajni for her excellent customer service with helping us get this app installed and working properly for us! I definitely recommend the app if you'd like to offer a tier discount to different wholesale levels.

Customer service is stellar especially Kelsey <3 Thank you so much for your quick and accurate responses!

Fantastic app! The customer service and support is outstanding! Abhijit was very helpful though the pairing of the app. He took the time to answer my questions, troubleshoot the discrepancies I had, which were my fault and not the apps fault, overall very satisfied with this app and Bold! Thanks again Abhijit!

This app works pretty well once you get it up and running which can be a bit of a challenge. I also get paranoid about turning it off and on and get confused about what I can do when it's off and what I have to do with it on or off. Anyway, the support team is really patient and takes time to figure it out with you which is all you can ask - Cam is a gem!

The app itself worked.. however for some of my collections where i have 40+ products, and those products have 10 variations.. shopify plus support confirmed this app was causing 10+ seconds of load time.

I did the " auto uninstall " and it left over TONS of code.. Going to take a long time to completely remove this app.

I don't recommend for sites with 20+ products in a single collection or multiple product variations.