BOLD Custom Pricing: Wholesale

Developers forgot to disclose this on their Frontpage:

--- THIS PRODUCT HAS BUGS ---
--- BUY AT YOUR OWN RISK ---
--- ALSO OUR SUPPORT SUCKS ---

I have had this app for a few months now and been paying for the premium version. I also have multiple other bold apps. So I'm a good paying customer and they make good money from me every month. Unfortunately the support is always wishy washy. There is never a fix to a problem, always just work arounds that make everything more complicated.

If you depend on proper inventory management then this app is simply a nightmare that will make you pull out your hair! Customers in my shop can purchase as "professionals" at discounted prices if they have been approved. However, every-time a professional buys on their account the stock changes completely arbitrarily. I would have 3 items left in stock and after the customer buys there would suddenly be -6. The numbers are always very random and always negative. This leads to many items being out of stock all the time, even though their is stock and it has lost me so much money. Customers see there is no stock, they leave the site and I lose the sale. With over 5000 items in my store it is impossible to check up on each item bought after every order to see if it hasn't gone from inventory of 2 to inventory of -11.

My developer and I have opened dialogue with bold to fix this issue, but they were just talking around the point that the stock issue is noted in their READ ME docs and cannot be fixed. However, the issue is much more "buggy" than what they describe there.

They have mentioned that there are innate limitations with the Shopify system and that’s what prevents the application from working correctly. However, it doesn’t seem that there is any effort on their part to work with the Shopify team to come to a satisfactory resolution, and I’m just expected to deal with this problem.

So how can they charge any money (50 USD per month!) for an application they know will never work properly?!

This app really does some awesome things. The better thing is, their support team are really helpful. Response fast and accurate solve the problems.

Our shop previously had to do wholesale customers on a case-by-case basis. This app should hopefully automate a lot of our high-volume customers who don't typically buy our highly customizable products.
Setup was quickly done by the Representative.
BEWARE that using this app will dramatically increase the number of Variants your product has, so if your product has a lot of variants to start, the app will break for that product.

Very early days and still testing, but instructions for a new user like me where very clear. Does what I need it to do currently and would recommend if you, like us, have retail and wholesale customers.

awesome support and setup , went above and beyond expectations

App works ok but not with inventory. If the product has 0 inventory and a user tagged in a group logs in they are still able to buy the item.

I've tried to convey the problem to the support staff but after 3 relays and 2 days of delay between each ticket submission the problem remains.

Poor support, fair execution, high price. Still, it's the best option I have so I'll use it for now.

At first, we downloaded Customer Pricing hoping that it would be easy to use, and that we could easily create different customer groups. Having only 2 groups (default and retailer) we thought that it would be SUPER easy.

I had to send about 5 emails a day because the system clearly did not work with our shopify - the default customers were seeing the retailer prices, even though we had followed all the steps necessary so that it did not do so. And, although it may seem like nothing, it had a HUGE impact on our credibility and sales.

Although the Customer Service reps are super friendly and respond quite fast, they didn't help much. I mean, I could see that it was not working, and all I could get as a reply was "no no, don't worry every thing looks fine on our side".

We are a new company launching a product, and Customer Pricing has delayed our launch by a few weeks.

I definitely DO NOT recommend Customer Pricing.

I have used this application in 3 projects and they have really helped me a lot, it is very good and also in the last project I had complications and thanks to Kelsey who helped me at all times and gave me a solution to everything I needed. THANKS

Very helpful team at Bold Apps, highly recommend the suite of apps they offer. Apps are extremley functional, and customer service is top notch.

Awesome service, very quick to set up and easy to use. Thank-you!