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NOT COMPATIBLE WITH SHOPIFY POS! This app says it compatible but Shopify POS does not work with this app. No volume price breaks, no custom customer tags, nothing.
If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent.
However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price.
ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it.
But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are.
Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends.
OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all!
This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"...
If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.
Hey Dan, this is Jay (one of the co-founders of Bold). I'm so sorry for the trouble you had and would be happy to personally help you set it up. There are a few nuances to how fast prices can be updated, so some of that isn't able to be changed, but I'd love to hop on a call and hear any feedback you have on UX improvements. We're always trying to improve things.
My personal email is jm@boldcommerce.com - if you're up for it, shoot me an email and I'd love to up on a call and walk through some of the challenges you had.
The Support was extreme friendly and helped me with all of my Requests.
Helpful to resolve an issue with Custom Pricing
Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!
Chintak was sweet. and very helpful. App is great for custom pricing
Finally; an app that takes care of my wholesale problem! Thank you so much for making it easy and inexpensive!
Superb app - does the job it's supposed to do and gives you that fantastic ability to reward your most loyal customers based on their spending/buying behaviour. Fantastic app, super fast and helpful support. 5 "Super Scoops" of Awesomeness to this team of developers. ;)
I love this app!!! I looked for an app that we could use for our wholesale accounts and started out using a different shopify app. It was not powerful enough and did not have enough variation to suit our needs. This Customer Specific Pricing has everything we need and more. So far we have been able to use it with all of our wholesale accounts and look forward to using this app for marketing ideas for our retail customers. I would highly recommend this app.
Update: We've continued to use this app for almost a year and it continues to exceed our expectations.
Elegant flexibility and first class support. This app is a home run. Highly recommended.