Custom Pricing: Wholesale B2B

After using this app for several months, I've found it not to be all it's cracked up to be. It doesn't integrate with other apps well. Customer service is not great either. I had an issue that went round robin with emails to these folks, who have too many Indians and not enough Chiefs on the other end. In the email string, it went on for over three weeks with the issue never being resolved and then they ended up saying it was my fault. I requested a credit for the month that I couldn't use the app while they were not doing anything to solve it and they simply ignored my request. Not good customer service in my opinion. Customer retention is far more important than a $29.99 credit in my opinion. Not to these folks. They just simply ignore you!

If you are a small business, dependent on support of an app for your Shopify store and need fast response and solutions, I would recommend shopping around for another app for your Wholesale needs. I have another issue with the app now and because of the circular email ride I took with them last time, I can't get my problem solved lest I hop on that crazy train again just to get left at the station anyway.

The BoldApps Customer Pricing - Wholesale, Member & Country Specific Pricing App has been just the thing I needed to take my Shopify store to the next level. I created pricing levels for wholesale buyers who contact the site directly, field salesmen, shops brought on board by the field salesmen and some member specific pricing. Everything seems to be running flawlessly thus far.
I had the BoldApps Genius team install the Liquid code onto my website which saved me time and insured that everything was installed correctly. A complete bargain for the one time $40.00 fee it cost to have them do it.
I am very happy with the Basic version and may be moving to the Pro version soon if everything continues to work out as they have so far.

TXARGUY
www.groundzeroprecision.com

Shappify gives me everything I need and I love it. Makes it that much easier especially with this app, and did I mention they have great and fast customer service. I installed this app during the weekend and in just a couple hours in Monday they installed the app. Much less then 48 hours considering they only work in business hours. Couldn't be any happier, thanks!

Easy to set up, not super intuitive to navigate if you don't have instructions, but it works like a charm. And their customer service is unbeatable: reliable, fast and friendly!

Absolutely wonderful app. They offer tiers of wholesalers and multiple options on how to price the costumers. Very fluid and full of features and beats any price that other apps are offering and there are only a few.

what a great app. Helpful support ! Whow!

Wish all businesses would offer such great support!

Congratulations to you all and our shop is now made easier!

Totally recommend this! So easy to install (we opted for Bold Apps to install the code for us), so easy to amend on the fly and our customers are loving this new service that we are offering!

Pretty cool app for wholesale and customer loyalty. All products are integrated for you and the bold Apps customer service is second to none. They go above and beyond to make sure that you are satisfied AND that your store does well.

Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login.

We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful.

Most recently (March 2023), we've had excellent support from Chandan.

There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage.

It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone.

Nonetheless, the app works well for our current set up and the support team is great.

We use many BOLD Apps, including Loyalty Points, combo Customer Pricing/Quantity Breaks, Upsell, and Discount. Our Shopify store would not be what it is without BOLD. We chose BOLD not only for their array of products and outstanding service, but because we knew if we had all our apps from one reliable source, all the apps would have to work together seemlessly. And they have! We have no issues whatsoever using any of our BOLD apps. Because of BOLD we were able to bring our Wholesale Customers and Private Label Practitioners online to order automatically - this has definitely increased our wholesale sales and has cut down on our staff processing time. Because the apps work perfectly together, order errors are virtually eliminated.

We love ALL the BOLD team. Every single one of them have been quick to answer and fix and glitches we might have. The advanced team that did our programming for the combo Customer Pricing and Quantity Breaks combo app - was amazing - super quick to get it in place (was like less than 24 hours!) and it works flawlessly. A few things to teach this non-techy-user and we were off an running. Its nice to be able to offer so many price levels and tagged tiers. Truly an asset to our store and worth the money - just for our wholesale customers if nothing else!

Thanks BOLD!!!