Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

Edited November 20, 2020

The app works as described. We have a complicated situation and we had some issues. I chat with customer service. I will say that some agents have been "ok" while others are exceptional. I would like to give a special thank you to - Mayank - I had some trouble getting to the bottom of some issues previous and he took control, really was detail oriented. Super sharp and solved the problem. Made sure I was 100% before we logged off.

Finn + Emma
United States
About 2 years using the app
November 5, 2019

It does what it's suppose to do. Sometimes it doesn't allow customers to check out properly but with a few minor fixes, it works perfectly.

Puffpuffpassit.com

PPPI
United States
About 2 years using the app
BOLD replied November 7, 2019

Hello there, thanks very much for taking the time to leave us a review about Custom Pricing! I'm so sorry to hear about the issues you've run into, but I'm glad that our team has been able to give you prompt service in order to get things fixed.

Thanks again for your review! We hope we can be of assistance again in the future, if you have any questions or comments.

February 23, 2016

Quick turnaround on a support issue.

Spaarksphillips
Australia
About 2 years using the app
January 28, 2016

I've been using Customer Pricing since May 2015. Generally I'm pretty happy with the app. It is an easy interface for buyers and easy to work with on my end. I use a three-tiered wholesale pricing system which is fairly complicated and the app handles it beautifully.

I don't like that I have to turn the app on and off every time I want to make a product change. It is very slow. And I also don't like that wholesale buyers can purchase something that is out of stock. But other than that it is good. And Bold tells me that they are aware of these two issues and working on them.

The support has been amazing. They helped me install it for free. And they have been quick to answer any question.

Alucik
United States
Almost 2 years using the app
September 11, 2017

We're not sure about the bold apps, but their customer service is STELLAR, especially Phillip! Our constant speed bumps are met with very helpful hands, and their team is incredible to work with. Thanks guys.

Tester Store Demo
United States
Almost 2 years using the app
October 6, 2020

Once you get the app working, it performs beautifully 98% of the time. But when it fails 1/100 times, it only takes a couple hundred wholesale orders before errors with the discount make you wonder if it's something you did or something wrong with the app. The support staff is kind and helpful, for the most part, but we've had tickets dead-end because nobody seems to know why the app didn't perform correctly. The setup is also not super straightforward, but that's something that the support staff was quick to fix with us. Overall, it's a great app, but the semi-convoluted interface and the mystery failures are what's keeping us from giving it five stars.

T-Cycle
United States
Almost 2 years using the app
BOLD replied October 9, 2020

Thank you so much for your review. We really appreciate your feedback. Reviews like yours help us improve our apps to ensure that they are useful and consistent. We recommend continuing to keep track of any instances of unexpected app performance so that our team can dig in, find some patterns, and provide resolutions to these mystery failures.

August 6, 2016

Useful app to create wholesale pricing on your Shopify store

The Armchair Affair
Australia
Almost 2 years using the app
September 1, 2014

I'd give it 4.5 stars overall.

Not being a LIQUID-pro coder, it actually did cost me quite a bit of time to set everything up. In hindsight, I should have taken the one-time setup-fee option.

I did manage to crash the app when I tried entering decimal numbers in the discount fields (detailed pricing) - and I am a little sad that the system does not support decimal discounts (it would really help us).

Overall, the system is awesome though. We actually use it for different levels of Memberships (Big Bruddha, Gold Brick and MULTIPASS), that work as discounts on the same items. We then show items which otherwise would be invisible to non-members. The three levels allow us to give different discounts on the hidden as well as the standard items.

I'd love a -SHOW option (which is the opposite of the -HIDE option) to reduce the amount of tags we need to set, but really that's mostly cosmetic.

You really have to think about how to use the system, but it offers a lot of options.

What I did not like is the update speed on items. Setting up 20-25 items took about 2 hours (!) to update. Not sure if that had to do with the crash I had or whether that's normal, but that kind of caused the -0.5 points out of 5 stars.

I would still strongly, no, BOLDLY recommend this app.

PaintingBuddha
Germany
Over 1 year using the app
April 8, 2016

I have not officially launched my wholesale side of my website. But, I do wish that you could set minimums per item for wholesale. For example, in order to get wholesale pricing, you must by a case pack of 6 hats. I can foresee some confusion on the future with wholesale orders since I do actually set quantity minimums and a over all minimum ($150.00) in order to purchase at wholesale pricing. These practices seem fairly standard for selling wholesale. If I have missed these features, please let me know. I would be very happy to see these features and use them.

Taylor Elliott Designs
United States
Over 1 year using the app
August 8, 2013

Great app! Works as advertised!

WHOOSH!
Canada
Over 1 year using the app