Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

April 26, 2016

Not a perfect App but the Customer Service and Support are GREAT and make up for the issues we've had! Michael has done a great helping me understand the inner workings and how to use it above and beyond the intro videos. David was awesome in creating a unique fix for our inventory reconciliation issues and getting our shop on the right track. If you have any issues, don't worry... they'll figure it out and educate you as you go.

Purestorage
United States
About 1 year using the app
February 17, 2014

Customer Pricing has been a very useful app for us. It has allowed us to set prices for VIP customers as well as streamline our wholesale process. It is more or less intuitive, but we look forward to more improvements in the future. Recommended.

Captain Company
United States
About 1 year using the app
February 25, 2020

A little quirky, but haven't found an app that does what Bold can do better. Very appreciative for Carter's level of service and responsiveness.

Trigon Supplies
United States
About 1 year using the app
Edited June 4, 2020

Using Quantity Breaks feature on Bold Custom Pricing, works as it says, although I wish there was an option to create pricing breaks for a group and edit per product, rather than create groups for each product. Carter deserves a 5 star for his help!

good natured Products Inc.
Canada
About 1 year using the app
July 18, 2014

Easy to use and set up once it is installed, they have great documentation. I did have to pay to have it installed but they did it within one day.

Global Handmade Hope - Glory Projects
United States
About 1 year using the app
November 22, 2013

So far so good! - This App is exactly what we were looking for and enabled us to gear our shopify store up to our wholesale customers. the intergration was super quick and then Bold team have been on hand, good work :)

www.deadgoodshop.com
United Kingdom
About 1 year using the app
February 25, 2016

Really nice app. Makes my wholesale ordering process a whole lot smoother!

It would be nice to be able to add a variety of shipping prices based on customer tags as well.

Tailor Made Nutrition
United States
12 months using the app
February 26, 2015

I am very happy with this app. It solves a problem that I desperately needed solved, pricing levels for my customers. The install was completed on time as advertised (yes I paid for installation).

KCJ Diecasts and Collectables
Canada
12 months using the app
June 19, 2014

Loving the app so far. I would highly recommend.

Skin Like Butter
United States
11 months using the app
December 1, 2014

Responsive customer support, does exactly what I need. I use it as a convenient way to create hidden products for wholesale customers (cartons, cases, etc.) and assign custom pricing groups to customers.

It seems like Shopify isn't setup perfectly on the back-end for hidden products, so there are a few minor issues:

1: I had them install it (an extra $40, IIRC). Usually I do it myself, but this one looked hard
2: If your website allows users to search by tag, some of the tags (particularly the HIDE tags) can show up in that list. AFAIK you can't fix this yourself, but the Bold Apps customer support can.
3: If you hide a lot of products it can create blank pages when browsing products. This is only an issue if you hide a lot of products, though. You can organize this by creating different collections, but it will always be a problem when browsing all products. Can create navigation issues for customers who are interested in your hidden products (such as wholesale customers who are buying cartons that you don't want shown to web retail customers).

Overall I like it, and it does everything I need. Not perfect, but definitely gets the job done.

Simply Waterproof
United States
11 months using the app