Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

Edited June 10, 2019

Awesome service, quick and reliable! If you need assistance with their products, they are a big big help!

SupremeScreenSupply.com
United States
About 5 years using the app
BOLD replied June 17, 2019

Thanks so much for the review - I'm glad to hear that our support team was able to help! Please feel free to let us know if you need anything more, and we'll help out however we can. :-)

April 3, 2013

James helped us get the app installed on our store right away and was ready to assist us in learning how it works. So far so good and their support team has been excellent.

Growers Trust
United States
About 5 years using the app
August 3, 2018

Great app, FANTASTIC customer support. We have a heavily customized theme and it took a lot of work to update it. They worked with us until it was perfect! Thank you so much!!

Lighting Originals
Canada
About 5 years using the app
Edited December 13, 2019

I have used the Bold Custom Pricing Wholesale App for 2 years and 1 Month now. I can't believe that I have not written a review for it yet. Better late than never.

I wouldn't have been using this App for the past 25 months if I didn't love it. I like how I can choose whether or not to use variants. The only thing that I do not like about the non-variant method is that I can not use coupon codes during the checkout. This is a Shopify limitation and has nothing at all to do with the Bold Custom Pricing App. Come on Shopify! Make it possible to use multiple discount codes during checkout.

This App has worked perfectly to give my customers the proper discounts. Very easy to use. The Support is fantastic. Always quick to respond. I recently changed Themes. Contacted support asking if they could install the code on the new theme. Installed the code within 2 business days of my request. In the next couple of weeks, I will be using the Bold Discounts Sales App.

Update December 13, 2019

I upgraded my Theme to a newer version of the same Theme. Had to re-install the code. Bold Apps has an automatic code install which makes installing the code fast and easy. But there were a few minor issues with the code install where I needed to contact Bold support. In less than 12 hours from my Support request, Brenda logged into my store and corrected the issues. The staff at Bold Commerce are very friendly and offer world-class technical support.

Quality Cellular Parts
Canada
About 5 years using the app
BOLD replied July 11, 2019

Hi there. Thank you so much for such an amazing review! We're so happy to hear that you've been enjoying our app for so long - we love to hear that.

We strive to offer the best support possible, and are really happy to hear your feedback about us! We sincerely appreciate all of the kind words you have. Your website looks great, by the way! Tons of great selection and well laid-out.

We look forward to helping you configure Bold Discounts should you need any assistance, as well as hearing about your continued success! Please reach out if you have any other questions or comments. :-)

February 25, 2019

My support experience with Nir was, by far, the best I have ever had with shopify app support. Took me through step by step...in a chat window...how to achieve the pricing configuration goal I had in mind. Wonderful!!

WakeBoatSurfing, LLC
United States
About 5 years using the app
June 7, 2018

Just started with this App and after a few little misunderstandings on my behalf the support team got me up and going in a flash! Could not have been more helpful and informed. Very happy... and thanks all round.

Tattooednow
United Kingdom
About 5 years using the app
Edited July 5, 2023

This app enables us to offer a 2 tier price structure, one for public and one for trade who log in to see reduced prices and even quantity discounts. We have been using this app for almost 4 years now and on the very odd occasion there is a problem as we evolve and update our website Bold have been quick to help and sort out the issue even if the problem was of our doing.

Wow Grooming
United Kingdom
Almost 5 years using the app
BOLD replied January 3, 2022

Reviews like yours make our day - thank you for taking the time to write it! We are always here to support you with anything you need. Thank you for choosing Bold!

December 12, 2017

This pricing app makes it super easy for us to provide an online portal for our various customer types. It's easy to make adjustments to pricing, it's very user friendly, and the support staff is awesome!

Genexa Llc
United States
Almost 5 years using the app
March 19, 2019

Had a small issue with the manual installation of the app, and the customer service was excellent. Jonnathan and Stan hopped right on it and resolved the issue in short swift.

Salt Strong
United States
Almost 5 years using the app
BOLD replied March 20, 2019

Thanks for your review! Please let us know if you have any further questions or issues; we're glad to help. Your website looks like it has some amazing resources for anglers!

January 7, 2020

This app has been awesome for our company and today when I reached out to get help with a issue the team of Mayank & Brysen got the issue handled very quickly so I could get back to helping my customers!1 THEY ARE AMAZING!!!

EJuice Vape Distro
United States
Almost 5 years using the app
BOLD replied January 7, 2020

Hi there! Thank you so much for the kind words; we're so glad to hear that our app specialists were able to work with you and get everything sorted out with Custom Pricing! So sorry you ran into some issues in the first place.

We're always here to help! So please don't hesitate to reach out if you need anything else. :-)