Richpanel: AI Customer Service , 134 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior features, user-friendly interface, and excellent support. They appreciate the Sidekick AI feature for drafting responses to emails and live chats, and unique features like embedding forms into live chat and viewing customer carts. The seamless integration with Aircall and Shopify, ability to handle multiple channels in one place, and provision of detailed customer information are valued. The self-service portal is noted for reducing customer queries and the mobile app for live chat and ticketing is well-received. Merchants find it affordable and scalable.
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I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel team"!
This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues.
I would highly recommend this tool. It's very well featured and developed and the team behind is awesome. it takes max a few hours or a day to get some support.
I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.
Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.
All your customers service in one place! And the best part? They support you with a free plan to begin! Their customer service is amazing and all the guys i have spoke until now helped me in all of my inquires!
Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!
This app is very great!! am very happy I discoverd it, my business will be much better. the support team is very effective. Thank you!!!
We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.
We ran into some issues with tagging tickets but the team was responsive, insightful, and communicative. Thank you for being so patient and giving us some great tips for automation!