Richpanel: AI Customer Service , 135 reviews

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
    131
  • 1% of ratings are 4 stars
    2
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior features, user-friendly interface, and excellent support. They appreciate the Sidekick AI feature for drafting responses to emails and live chats, and unique features like embedding forms into live chat and viewing customer carts. The seamless integration with Aircall and Shopify, ability to handle multiple channels in one place, and provision of detailed customer information are valued. The self-service portal is noted for reducing customer queries and the mobile app for live chat and ticketing is well-received. Merchants find it affordable and scalable.

Edited March 28, 2024

the service team always give fast response and solution.
-----27th, March, 2024-----
You service is DOWN, I can't login! Stop letting me wait for hours for response!!!
----29th, March, 2024-----
The problem was solved in one hour.

AtomStack
United States
4 months using the app
Edited April 27, 2022

Updated, I've tried it again as it was the nicest interface of all the CRMs that I've tried. The DNS setting were eventually sorted out but it wasn't particularly easy. I'm going to try it for a month or two to see if it justifies the cost. I really wanted to like this app. Lots of promise, looks great and has lots of potential. The support is excellent too. The big problem for me is that it is just too difficult to set up - even support couldn't solve our issues. For a premium priced app, it should be seamless - but it just isn't.

The Artists Quarter
United Kingdom
11 days using the app
1
1