All Channels in One Inbox
Manage customer support on Live Chat, Email, Facebook, Instagram, Phone. Easily upgrade Zendesk, Freshdesk, Intercom, Gorgias
Powerful Agent Dashboard
See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.
Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.
Su Help Center, Live Chat & CRM
1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free trial now.
Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.
Here are 10 ways Richpanel can help you manage your customer service.
1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.
2. See Shopify data next to each message. Perform order actions
See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.
3. Upgrade to a powerful live chat experience
The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.
4. Measure all customer service metrics
See how customer support team is performing in response times, resolution times and other productivity metrics.
5. Send surveys & measure CSAT
Send surveys after conversation and measure customer satisfaction scores.
6. Automatically resolve common customer queries with self-service
Create self-service scenarios in the customer portal (AKA self-service portal) and instantly answer common, repeat questions.
7. Integrate with your favorite apps
Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.
8. Support multiple languages
Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.
9. Support multiple stores
Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.
10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.
We'll assist you with migration. Sign up for a free trial now.
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Scopri come funziona l'app in un esempio di negozio.Visualizza l'esempio di negozio
Prezzi 14 giorni di prova gratuita
o $80/mese fatturato a $960 una volta all'anno
$25 per 100 conversations
o $200/mese fatturato a $2,400 una volta all'anno
$20 per 100 conversations
Self Service Pro
o $750/mese fatturato a $9,000 una volta all'anno
$15 per 100 conversations
* Tutte le spese sono fatturate in USD.
** Le addebiti ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.
La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
Le recensioni più recenti
The intuitive scenarios and integrated LiveChat widget make for a seamless experience for our customers. It does not work super well in combination with Zendesk, as it is designed as a standalone CRM. The support staff seems a bit under-trained, as they consistently seem to need to go "ask the team" for questions I have asked them. Still, the app itself is powerful and unique.
Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a much simpler and more efficient experience on the front and back end of our operations. Love Richpanel!
This app is a MUST HAVE for every business. It helps me and my team stay organized and saves a ton of time. I love how I have all of my customers order information instantly available to me. Truly a game changed for customer support organization! (And the support team is super fast and helpful)