Customer Service & Ticket CRM

Customer Service & Ticket CRM

作成: Richpanel

One Helpdesk for email, live chat, fb, insta, phone, faq page.

Never miss a message

Customer support on Live Chat, Email, Facebook, Instagram, WhatsApp from one simple, beautiful help desk. Migrate from Zendesk or Freshdesk.

No more switching tabs

See & use order data in your replies. Send tracking info, edit orders & issue refunds without switching tabs.

Put support on autopilot

Resolve up to 50% of support issues with self-service & automation rules.


Customer Service & Ticket CRMの詳細情報

Richpanel is a Customer Support & Help Center software used by 500+ Shopify stores. Specifically designed for high-volume, high-growth Shopify stores that want to grow customer service, without hiring more agents.

Are your ticket volumes increasing and you don't want to hire more agents?

Over 500+ Shopify stores have switched to Richpanel to scale their customer service. Customers have migrated from Zendesk, Gorgias, Live Chat, Helpscout & Freshdesk. Please read our reviews.

What can you do with Richpanel?

1. Help customers help themselves

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.

2. Manage all your support channels from one place

Connect all your support channels - Live Chat, Email, Facebook, Instagram & WhatsApp. Respond to all messages from one simple, beautiful helpdesk.

3. Save customer support time

See and use order data, tracking info, SmileIO points & ReCharge data in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.

4. Automate your customer support

Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location".

5. Assist agents with task bots

The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.

6. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

7. Help support teams to up-sell and cross-sell

Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.

8. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

11. Easily switch from Zendesk, Gorgias, Freshdesk or Helpscout.

Boost agent productivity & increase CSAT when you switch from Zendesk, Gorgias, Freshdesk, Helpscout or other help desk. Contact us for migration assistance.

以下と統合:

  • Smile,
  • ReCharge,
  • Aircall,
  • Facebook,
  • Instragram

実際のアプリを見る

サンプルストアでのアプリの動作を確認します。

サンプルストアを表示する

メディアギャラリー

サポート

Free

無料

  • 300 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk

Starter

$100/月

または月額$75をまとめて年に1回$900請求

$30 per 100 conversations

  • 500 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk

Regular

$300/月

または月額$200をまとめて年に1回$2,400請求

$25 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect upto 2 stores

  • Customer support

  • Helpdesk

Pro

$750/月

または月額$500をまとめて年に1回$6,000請求

$15 per 100 conversations

  • 6,000 conversations/ month

  • Unlimited Agents

  • Email + Chat + FB + Instagram + WhatsApp

  • Connect upto 6 stores

  • Customer support

  • Helpdesk

* すべての料金は米ドルで請求されます。 月額や使用料に基づく請求などの定期請求は、30日ごとに請求されます。

5.0 5つ星

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。
  • 5 5つ星
    評価の100%は5星です
  • 4 5つ星
    評価の0%は4星です
    (0)
  • 3 5つ星
    評価の0%は3星です
    (0)
  • 2 5つ星
    評価の0%は2星です
    (0)
  • 1 5つ星
    評価の0%は1星です
    (0)

最新のレビュー

JAXXON

The Richpanel team is progressive, innovative and more importantly swift to understand and adapt to specific use cases. They are an amazing, dedicated team that cares about the success of their clients as well.

WatchPilot

Richpanel is an e-commerce customer service helpdesk that has integrated well within our business and reduced the workload of our customer support staff significantly.

The implementation of Richpanel was a smooth process with good support from the company in any queries we had during the early stages of using the software.

Thinx | Thinx (BTWN) | Speax

Richpanel has been a life-saver for our small team! The self-service features made us choose the app. The portal is intuitive and incredibly easy to use for our customers and easily modified and updated by our team. The installation is very quick as well. Getting our team migrated over was seamless, training was easy and our agents were up and running in less than an hour. Also, the deflection rates are amazing as compared to other tools. Most importantly, the team is incredibly responsive and helpful. They really understand our needs and what we are looking to improve and they are incredibly open to hearing our feedback!