Live Chat & Ticket Help Center

Live Chat & Ticket Help Center

av Richpanel Live Chat Inc

Richpanel: Customer Service CRM, Support Chatbots, Zendesk Alt

5.0 av 5 stjärnor(49 recension)

All Channels in One Inbox

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone. Easily upgrade Zendesk, Freshdesk, Intercom, Gorgias

Powerful Agent Dashboard

See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Automated Self-Service

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.


Om Live Chat & Ticket Help Center

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free trial now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the customer portal (AKA self-service portal) and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

Integrerar med

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

Se hur appen fungerar

Utforska hur appen fungerar i ett exempellager.

Visa exempelaffär

Mediagalleri

Support

Prissättning 14-dagars gratis testversion

Se alla prisalternativ

Free

Gratis

  • 100 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Starter

$99/månad

eller $80/månad faktureras kl $960 en gång per år

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Regular

$299/månad

eller $200/månad faktureras kl $2,400 en gång per år

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 2 stores

Self Service Pro

$999/månad

eller $750/månad faktureras kl $9,000 en gång per år

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* Alla avgifter debiteras i USD.
** Återkommande avgifter, inklusive månads- eller användningsbaserade avgifter, debiteras var 30:e dag.

5.0 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.
  • 5 av 5 stjärnor
    100 % av betygen är 5 stjärnor
  • 4 av 5 stjärnor
    0 % av betygen är 4 stjärnor
    (0)
  • 3 av 5 stjärnor
    0 % av betygen är 3 stjärnor
    (0)
  • 2 av 5 stjärnor
    0 % av betygen är 2 stjärnor
    (0)
  • 1 av 5 stjärnor
    0 % av betygen är 1 stjärnor
    (0)

De senaste recensionerna

Atlas Bar

We previously used both Gorgias (18 months) and Zendesk (3 months) and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.

The Wealth Wing

Amazing customer support! Stayed with me to fix a confusion I had with email addresses and Manoj helped me to figure it all out!

Miansai

Switched from another app and our team immediately picked up where they left off. The Richapanel team is very responsive and works with us to improve on a weekly basis.