Help Center, Live Chat & CRM

Customer Service, Returns/RMA, FAQ, Automation, Chat, Helpdesk

무료 플랜 사용 가능. 14 일간 무료 체험. 추가 요금이 부과 될 수 있습니다..

Auto resolve 50% of queries

Get an Amazon-like Helpcenter in 10 mins. Automate order tracking, returns, exchanges and product FAQs.

Integrate Shopify & Amazon

See Shopify & Amazon orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Manage SMS, Email, Chat, FB/IG

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon.

Help Center, Live Chat & CRM

Help Center, Live Chat & CRM

Provide 'Amazon-like' customer service on your DTC store in 10 mins.

Your customers are benchmarking you against Amazon. Here are 10 ways Richpanel makes it easy for you to beat Amazon at their own game.

1. Automatically resolve 50% customer queries before they even reach agents

Help your customers track orders, request returns, do exchanges and more. Resolve more than 50% of issues before reaching agents.

2. Respond faster on SMS, Email, Phone, Live Chat, Facebook, Instagram, Amazon messages and WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify and Amazon orders next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Multilingual

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

통합하기

  • ReCharge
  • Yotpo
  • Aftership
  • Loop Returns
  • Returnly
Help Center, Live Chat & CRM

Help Center, Live Chat & CRM

Provide 'Amazon-like' customer service on your DTC store in 10 mins.

Your customers are benchmarking you against Amazon. Here are 10 ways Richpanel makes it easy for you to beat Amazon at their own game.

1. Automatically resolve 50% customer queries before they even reach agents

Help your customers track orders, request returns, do exchanges and more. Resolve more than 50% of issues before reaching agents.

2. Respond faster on SMS, Email, Phone, Live Chat, Facebook, Instagram, Amazon messages and WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify and Amazon orders next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Multilingual

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

통합하기

  • ReCharge
  • Yotpo
  • Aftership
  • Loop Returns
  • Returnly

가격 14 일간 무료 체험

모든 가격 옵션 보기

Free

무료

  • 100 conversations included
  • Email + Live Chat
  • Connect 1 store

Starter

$99/월

또는 연당 $960 로 $80/월 청구

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Chat + Facebook + Instagram
  • Connect 1 store
  • Not included: Amazon Integration

Regular

$299/월

또는 연당 $2,400 로 $200/월 청구

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Amazon Integration included
  • Connect 2 stores

Self Service Pro

$999/월

또는 연당 $9,600 로 $800/월 청구

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

리뷰

5.0 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.

  • 5 별 5개 중
    평가의 100%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 0%는 별점 4 입니다.
    0
  • 3 별 5개 중
    평가의 0%는 별점 3 입니다.
    0
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    0
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    0

My Medic

Their customer support tackles any problem quickly with resolve. Richpanel hosting zoomphone, chat and email support is fantastic!

aqasha

We have tested many chat and CRM systems. Just as Shopify is the most intuitive shop system, Richpanel is the clearest and most intuitive chat and CRM system. Multiple requests can be merged, you always have the absolute overview. A small suggestion for improvement: Perhaps it should be possible to use certain services a little more cheaply. WhatsApp, for example, should actually be standard. Last: The support is great too! Competent guys with timely solutions. Thank you :-)

Black Crown Jewelry

I'm supposed to click 6 stars because of the great after-sales service. Kudos to Sonica and the team. I love the interface of the CRM tool. Easy to navigate, to make notes, and love how messages are like messages in Cellphone that has a thread. I like the update which is a colorful inbox. Highly recommended. I've tried a lot of CRM, but this one is the best.

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