Help Center & Support Tickets

Help Center & Support Tickets

Richpanel Inc

CRM, Customer Service, FAQ, Live Chat, Upgrade Zendesk Gorgias

5.0 별 5개 중(64 리뷰)

Automated Self-Service

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.

Simple & Easy Agent Inbox

See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

All Channels in One Inbox

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.


Help Center & Support Tickets 정보

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Here are 10 ways Richpanel can help you manage your customer service.

1. Automatically resolve common customer queries with self-service

Create self-service scenarios in the customer portal (AKA self-service portal) and instantly answer common, repeat questions.

2. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

통합하기

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격 14 일간 무료 체험

모든 가격 옵션 보기

Free

무료

  • 100 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Starter

$99/월

또는 연당 $960 로 $80/월 청구

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Regular

$299/월

또는 연당 $2,400 로 $200/월 청구

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 2 stores

Self Service Pro

$999/월

또는 연당 $9,000 로 $750/월 청구

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

5.0 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.

  • 5 별 5개 중
    평가의 100%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 0%는 별점 4 입니다.
    (0)
  • 3 별 5개 중
    평가의 0%는 별점 3 입니다.
    (0)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

Trash Queen

Really awesome service. Our email volume has really grown in the past year or so and I have no idea how we'd keep up without Richpanel. Every time I've had an issue they've been really responsive and today they were even willing to jump on a zoom call with me to walk me through the process of setting up rules for an auto-responder. My whole issue (from me first contacting them to me now leaving this review) only took like 20 minutes to resolve. You honestly can't ask for much better service than that!

Lonia

I've been using them for quite some time. They're constantly updating and improving. Their support is also amazing. My favorite help center thus far.

3D Car Care

Amazing support team and onboarding call. And amazing software. We were able to get everything setup on our site within a couple days with their team being available very quickly at taking the time to go through every step of the process. Excellent customer service.