Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel

Customer Support Made Easy - Helpdesk, Live Chat, Help Center

5.0 별 5개 중(33 리뷰)

Manage all support channels

Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom.

Know your customers

See order data next to each ticket. Send tracking info, edit orders & issue refunds without leaving the helpdesk.

Automate 50% of your support

Resolve 50% of support tickets with intelligent self-service & help center. Your agents will never have to answer repetitive tickets again.


Richpanel Customer Service CRM 정보

Customer Service App used by 1,000+ Shopify stores. Richpanel makes it easy for agents to manage all support channels from one place.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

통합하기

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격 14 일간 무료 체험

모든 가격 옵션 보기
Free

무료

  • 100 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Starter

$49/월

또는 연당 $480 로 $40/월 청구

$30 per 100 conversations

  • 300 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

Regular

$299/월

또는 연당 $2,400 로 $200/월 청구

$25 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

Pro

$800/월

또는 연당 $7,200 로 $600/월 청구

$15 per 100 conversations

  • 6,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

* 모든 비용은 미국 달러로 청구됩니다. 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

5.0 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 100%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 0%는 별점 4 입니다.
    (0)
  • 3 별 5개 중
    평가의 0%는 별점 3 입니다.
    (0)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

Emmaline Bags Inc.

We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.

Azuluna

We had some questions about some functionalities of RichPanel and reached out to the helpdesk. The helpdesk was very swift in responding to our requests, and managed to help us to achieve our goals in setting up some automation configurations within RichPanel interface. Even though we are still on the free plan, we are still getting a very quick responses from them. The level of services are excellent, and would definitely recommend others to use their services.

Shibuya Laundry

ultra fast technical support when I got a issue opening Richpanel. The fact we get 500 conversations for free and this level of service is insane to me. Definitely will keep using Richpanel for life with my current and any future business for sure.