Customer Service & Ticket Desk

Customer Service & Ticket Desk

Richpanel

Customer Support CRM, Helpdesk, Live Chat, Bots, Help Center

5.0 별 5개 중(35 리뷰)

Connect all support channels

Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom.

See customer & order data

See Shopify order data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Auto-resolve 50% of tickets

Help your customers track orders, request returns, order edits, exchanges and other repetitive tasks without the help of agents.


Customer Service & Ticket Desk 정보

Richpanel is the Customer Service Helpdesk & CRM used by some of the biggest ecommerce merchants. Over 1,000+ Shopify stores use Richpanel daily to provide effortless customer support.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

통합하기

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격 14 일간 무료 체험

모든 가격 옵션 보기

Free

무료

  • 100 conversations included

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Starter

$50/월

또는 연당 $480 로 $40/월 청구

$25 per 100 conversations

  • Unlimited agents included

  • 350 conversations included

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Regular

$250/월

또는 연당 $2,400 로 $200/월 청구

$20 per 100 conversations

  • Unlimited agents included

  • 2,000 conversations included

  • Email + Live Chat + Facebook + Instagram

  • Connect multiple stores

Self Service Pro

$750/월

또는 연당 $6,000 로 $500/월 청구

$15 per 100 conversations

  • Unlimited agents included

  • 6,000 conversations included

  • 1,000 automated resolutions included

  • SELF SERVICE PORTAL

  • HELP CENTER

* 모든 비용은 미국 달러로 청구됩니다. 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

5.0 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 100%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 0%는 별점 4 입니다.
    (0)
  • 3 별 5개 중
    평가의 0%는 별점 3 입니다.
    (0)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

Vivid Tapestry

I just got this app, and the trial alone was amazing, so I upgraded. Had some issues getting my IG connected, by not fault of theirs but they were so helpful and spent an hour on a screen share assisting me and getting me connected. Definitely recommend them and will continue using them for all of our needs.

Vidlogix

All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.

Emmaline Bags Inc.

We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.