Name: Richpanel ‑ Help Center & CRM
Brand: Richpanel Inc
Rating: 5.0 (83 reviews)

Richpanel ‑ Help Center & CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

2. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

3. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and customer

출시 날짜

November 15, 2019

통합하기

ReCharge
Yotpo
Aftership
Returnly
Attentive

앱 정보

Richpanel ‑ Help Center & CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

2. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

3. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and customer

출시 날짜

November 15, 2019

통합하기

ReCharge
Yotpo
Aftership
Returnly
Attentive

지원

이 앱은 Richpanel Inc에서 지원합니다.

연락 방법

이 개발자는 한국어로 직접 지원을 제공하지 않습니다. 영어로 지원 받기
sales@richpanel.com
1-415-498-1118

리소스

Richpanel Inc 정보

앱 1개
평점 5.0
Shopify 앱스토어용 앱 구축 경력 2년
웹사이트

가격

모든 가격 옵션 보기

Starter

무료

10 Help Center Flows
Live Chat
3 Users

Regular

$50/월

또는 연당 $500 로 $41.67/월 청구

$20 for additional 100 orders

200 Orders
Live Chat
Basic Help Center
Email & Social
Basic Reports
Aircall

Pro

$500/월

또는 연당 $5,000 로 $416.67/월 청구

$15 for additional 100 orders

5000 orders
Everything in Regular +
Self-Service Advanced
WhatsApp + SMS
Multi Lingual Support
Multiple Stores
Custom connectors & API

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

5 별 5개 중
평가의 99%는 별점 5 입니다.
82
4 별 5개 중
평가의 1%는 별점 4 입니다.
1
3 별 5개 중
평가의 0%는 별점 3 입니다.
0
2 별 5개 중
평가의 0%는 별점 2 입니다.
0
1 별 5개 중
평가의 0%는 별점 1 입니다.
0

83 개 리뷰 보기

5 별 5개 중

2022년 5월 18일에 편집됨

Yasmeen Alsubaie

위치 사우디아라비아

This App is really the best CRM I've used. Simple to set up but great in all features... Salute to Mark, the technical support so far, very detailed.. and to Sonika who is always there to assist via WhatsApp. I will keep on referring this App to my other friends. I like the overall interface of this app. -Christian

5 별 5개 중

2022년 5월 15일

DutyBox Australia

위치 오스트레일리아

This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues.

5 별 5개 중

2022년 5월 12일

LOTUSWEI

위치 미국

I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We were able to set up a self-service chat box that has helped reduce the overall number of tickets we have, and the macros are super helpful as well. The analytics are help me better understand what's happening in the customer service area of our business. I could not recommend another customer service app more than Richpanel!