Customer Service Help Desk App

Customer Service Help Desk App

door Richpanel

Customer support, tickets, helpdesk, live chat, help center

5.0 van 5 sterren(17 recensie)

Never miss a message

Customer support on Live Chat, Email, Facebook, Instagram, WhatsApp from one simple, beautiful help desk. Migrate from Zendesk or Freshdesk.

No more switching tabs

See & use order data in your replies. Send tracking info, edit orders & issue refunds without switching tabs.

Put support on autopilot

Resolve up to 50% of support issues with self-service & automation rules.


Over Customer Service Help Desk App

Customer Support & Helpdesk software used by 500+ Shopify stores. Specifically designed for high-volume, high-growth Shopify stores that want to grow customer service, without hiring more agents.

Are your ticket volumes increasing and you don't want to hire more agents?

Over 500+ Shopify stores have switched to Richpanel to scale their customer service. Customers have migrated from Zendesk, Gorgias, Live Chat, Helpscout & Freshdesk. Please read our reviews.

What can you do with Richpanel?

1. Help customers help themselves

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.

2. Manage all your support channels from one place

Connect all your support channels - Live Chat, Email, Facebook, Instagram & WhatsApp. Respond to all messages from one simple, beautiful helpdesk.

3. Save customer support time

See and use order data, tracking info, SmileIO points & ReCharge data in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.

4. Automate your customer support

Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location". Use order info, tracking details inside your automations.

5. Assist agents with task bots

The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.

6. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

7. Help support teams to up-sell and cross-sell

Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.

8. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

11. Easily switch from Zendesk, Gorgias, Freshdesk or Helpscout.

Boost agent productivity & increase CSAT when you switch from Zendesk, Gorgias, Freshdesk, Helpscout or other help desk. Contact us for migration assistance.

Integreert met

  • Smile,
  • ReCharge,
  • Aircall,
  • Facebook,
  • Instragram

Bekijk de app in actie

Ontdek hoe de app werkt in een voorbeeldwinkel.

Bekijk voorbeeldwinkel

Mediagalerij

Ondersteuning

Free

Gratis

  • 300 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk

Starter

$100/maand

of $75/maand, gefactureerd voor $900 eenmaal per jaar

$30 per 100 conversations

  • 500 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk

Regular

$300/maand

of $200/maand, gefactureerd voor $2,400 eenmaal per jaar

$25 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect upto 2 stores

  • Customer support

  • Helpdesk

Pro

$750/maand

of $500/maand, gefactureerd voor $6,000 eenmaal per jaar

$15 per 100 conversations

  • 6,000 conversations/ month

  • Unlimited Agents

  • Email + Chat + FB + Instagram + WhatsApp

  • Connect upto 6 stores

  • Customer support

  • Helpdesk

* Alle kosten worden in USD gefactureerd. Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

5.0 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.
  • 5 van 5 sterren
    100% recensies zijn 5 sterren
  • 4 van 5 sterren
    0% recensies zijn 4 sterren
    (0)
  • 3 van 5 sterren
    0% recensies zijn 3 sterren
    (0)
  • 2 van 5 sterren
    0% recensies zijn 2 sterren
    (0)
  • 1 van 5 sterren
    0% recensies zijn 1 sterren
    (0)

Meest recente recensies

ZUP Boards

Awesome app & amazing support team! This has made our customer interactions so much more efficient and organized, by compiling our emails, facebook messenger, and our chats all into one convenient place. Plus you don't have to dig through Shopify to find order details, as they are all connected right inside your RichPanel inbox. Highly recommend!

HalfPrice Easy247.com

What I like about this app. It's easy to use and the support team is fantastic. It's just fabulous to recommend using this app. Thank you to the great support team.

Plastic Printers

We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.