Richpanel: AI Customer Service
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Over deze app
Geïntroduceerd
15 november 2019
Talen
Engels, Duits, en Spaans
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsCombineer het beste van AI & Mensen. Lever hoogwaardige service op schaal.
Richpanel is een AI-gestuurde helpdesk die je helpt om hoge ondersteuningsvolumes te beheren met een klein team, helpt elk teamlid om nauwkeurige antwoorden te geven & helpt bij klantenservice. Ideaal voor handelaren van elke omvang, Richpanel is bijzonder gunstig voor degenen die een snelle groei doormaken en streven naar het behouden van hoogwaardige klantenservice zonder meer personeel toe te voegen. Richpanel is een populair alternatief voor Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite, Sprout Social.
- Beheer alle kanalen: E-mail, chat, Facebook dm, Instagram & telefoon vanuit één inbox
- Zelfbediening: Geef klanten direct antwoorden, 24x7 met het self-service portaal
- Schaal met AI: Help agenten om hoogwaardige antwoorden op te stellen & verhoog hun snelheid
- Integreer je stack: Toegang tot gegevens van je favoriete apps direct in de inbox
- Meet & verbeter: Krijg bruikbare inzichten uit je ondersteuningsgegevens
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Prijs
Gratis proefperiode van 14 dagenBASE
$9/maand
BASE plan bevat 3 zitplaatsen
- Functies omvatten :
- E-mail, Chat & Sociale kanalen
- 90 dagen datahistorie
- Macros
- Automatiseringen
- 3 gebruikers inbegrepen
- Onbeperkte tickets & Resoluties
PRO
$60/maand
of $600/jaar en bespaar 17%
$60 per extra gebruiker
- Alles in BASE, en:
- Telefoonkanaal
- 1 jaar datahistorie
- 200 AI-ondersteunde antwoorden
PRO MAX
$120/maand
of $1,200/jaar en bespaar 17%
$120 per extra gebruiker
- Alles in PRO, en:
- SMS-kanaal
- Onbeperkte datahistorie
- Onbeperkte AI-antwoorden
- Meerdere talen
- Onbeperkte tickets & Resoluties
BASE
$9/maand
BASE plan bevat 3 zitplaatsen
- Functies omvatten :
- E-mail, Chat & Sociale kanalen
- 90 dagen datahistorie
- Macros
- Automatiseringen
- 3 gebruikers inbegrepen
- Onbeperkte tickets & Resoluties
PRO
$60/maand
of $600/jaar en bespaar 17%
$60 per extra gebruiker
- Alles in BASE, en:
- Telefoonkanaal
- 1 jaar datahistorie
- 200 AI-ondersteunde antwoorden
PRO MAX
$120/maand
of $1,200/jaar en bespaar 17%
$120 per extra gebruiker
- Alles in PRO, en:
- SMS-kanaal
- Onbeperkte datahistorie
- Onbeperkte AI-antwoorden
- Meerdere talen
- Onbeperkte tickets & Resoluties
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
129 recensies
Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary.
Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this).
The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great.
There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify.
I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!
I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep
As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.
Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.
You will LOVE it. I promise.
The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)
best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.
Hi, I'm Amit, the CEO of Richpanel. Your review really made our day and makes all our hard work feel worth it. Thank you so much!
Over deze app
Geïntroduceerd
15 november 2019
Talen
Engels, Duits, en Spaans
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsGemaakt door Richpanel Inc
Over Richpanel Inc
Gemiddelde score: 4,7
4 jaar ervaring bij het maken van apps voor de Shopify App Store
1885 Cabana Dr, San Jose, CA, 95125, US