Richpanel: AI Customer Support
- Ceny
-
Od $89/miesiąc. Dostępna darmowa wersja próbna.
- Popularne wśród sklepów takich jak Twój
- Z lokalizacją w Stanach Zjednoczonych
- Ocena
- 4,8 (128)
- Deweloper
- Richpanel Inc
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AI agents that resolve support tickets end to end, across email, chat and social, 24/7.
Richpanel puts AI agents on your team that resolve repetitive tickets end to end, not just deflect them. The AI reads each conversation, looks up the order and acts: order status, returns, refunds, cancellations and subscription changes. It learns your store's policies and tickets, replies in your brand voice, and hands off to your team when needed. Manage email, chat, social, SMS and phone in one inbox with Shopify context. White-glove migration from Zendesk, Gorgias, Help Scout and Gladly.
- AI agents resolve order, return, refund & subscription tickets end to end
- Manage email, chat, Facebook, Instagram, SMS & phone from one inbox
- Trained on your store's policies, past tickets & brand voice
- Integrate your stack: act on data from your favorite apps in the inbox
- Measure & improve: QA, insights & agent coaching from your support data
- Popularne wśród sklepów takich jak Twój
- Z lokalizacją w Stanach Zjednoczonych
Języki
Angielski
Ta aplikacja nie została przetłumaczona na język Polski
Współpracuje z
- 20+ integrations
- Aircall
- Klaviyo
- ReCharge
- Returnly
- Yotpo
Kategorie
Wiadomości w czasie rzeczywistym
Automatyczne odpowiedzi
Ceny
Wybierz plan najlepiej dopasowany do potrzeb firmy.
PRO
$89 /miesiąc
albo $828/rok, co pozwala oszczędzić 22%
$89 per additional user
Funkcje
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
14-dniowa darmowa wersja próbna
PRO MAX
$119 /miesiąc
albo $1,188/rok, co pozwala oszczędzić 17%
$119 per additional user
Funkcje
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
14-dniowa darmowa wersja próbna
Self Service
$119 /miesiąc
albo $1,188/rok, co pozwala oszczędzić 17%
$299 for each additional 20K orders
Funkcje
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
14-dniowa darmowa wersja próbna
Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen
Recenzje (128)
RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier!
The platform is very user friendly, a lot of AI Capabilities within the platform which allowed me to improve self service ratings from 25% to 74% with just a couple hours of focus!
Highly recommend!
User friendly, saves time. Unmatched support.
We have tried all other tools available and they do not come close to Richpanel.
Amazing Platform!
We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing!
The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out.
They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality.
Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!
Pomoc techniczna
Pomoc techniczną dla aplikacji zapewnia Richpanel Inc.
Zasoby
Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.
Deweloper
Wprowadzenie na rynek
15 listopad 2019 · Dziennik zmian
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