Help Center & Support Tickets

Help Center & Support Tickets

da Richpanel Inc

CRM, Customer Service, FAQ, Live Chat, Upgrade Zendesk Gorgias

5.0 de 5 estrelas(62 avaliação)

Automated Self-Service

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.

Simple & Easy Agent Inbox

See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

All Channels in One Inbox

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.


Sobre Help Center & Support Tickets

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Here are 10 ways Richpanel can help you manage your customer service.

1. Automatically resolve common customer queries with self-service

Create self-service scenarios in the customer portal (AKA self-service portal) and instantly answer common, repeat questions.

2. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

Integração com

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Ver loja de exemplo

Galeria de mídia

Atendimento

Preço Avaliação gratuita de 14 dias

Ver todas as opções de preço

Free

Grátis

  • 100 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Starter

$99/mês

ou $80/mês faturados em $960 uma vez por ano

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Regular

$299/mês

ou $200/mês faturados em $2,400 uma vez por ano

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 2 stores

Self Service Pro

$999/mês

ou $750/mês faturados em $9,000 uma vez por ano

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* Todas as cobranças são faturadas em USD.
** As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

5.0 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

  • 5 de 5 estrelas
    100% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    0% das avaliações são de 4 estrelas
    (0)
  • 3 de 5 estrelas
    0% das avaliações são de 3 estrelas
    (0)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
    (0)

Avaliações mais recentes

3D Car Care

Amazing support team and onboarding call. And amazing software. We were able to get everything setup on our site within a couple days with their team being available very quickly at taking the time to go through every step of the process. Excellent customer service.

Pyrrha

The app is solid but the support team really makes it for me! It does what it needs to but the support always helps so quick and accurate when I need them

Aklasu

Richpanel is exactly was I was looking for when it comes to CRM. Support has been excellent. I had an issue, and Amarjeet set up a Zoom call to work through it. The app seems very well built and thought out.